IT Support Engineer I, IT Support

Amazon; Seattle (WA); On-site; USD 71,635,000 - 117,482,000; Full time

Job summary

Amazon in Seattle, WA is seeking an ITS Support Engineer to be the go-to knowledge expert for corporate employees, delivering on-site, high-quality IT support and preserving productivity.

The role covers troubleshooting, on-call incident support, and change management in a high-availability environment. Ideal candidates will have 2+ years of OS support, networking, and customer-facing experience, with a Bachelor's degree or equivalent preferred.

Qualifications

• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of troubleshooting in a multi-user high availability environment.
• Speak, write, and read fluently in English, and have the ability to take direction in English.
• High school diploma or equivalent
• Bachelor's degree or equivalent

Responsibilities

• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully.
• Provide on-call support for high severity incidents and act as an escalation point of contact for team.
• Assist with activities to triage and escape system or network outages to reduce downtime.
• Understand and execute change management activities in a high availability environment.
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
• Effectively manage and oversee IT asset inventories.
• Participate in hiring efforts, training and developing peers and new team members as a mentor.
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.

Skills

OS support (Windows/Mac/Linux)

Networking

Troubleshooting

English fluency

Customer-facing

Flexible schedule

Education

Bachelor's degree or equivalent

Tools

CompTIA A+

CompTIA Network+

CCNA

Linux (RedHat)

Microsoft hardware

AWS certifications

Job description

Description

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on‑site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

Key job responsibilities

• Deliver on‑site, high quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Provide on‑call support for high severity incidents and act as an escalation point of contact for team
• Assist with activities to triage and escape system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill‑sets. If you’re passionate about this role and want to make an impact on a global scale,

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

About The Team

Our IT Services team is a dynamic and diverse group of passionate problem‑solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture

Here at Amazon, it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge‑sharing, and career‑advancing resources, helping you develop into a better‑rounded professional.

Basic Qualifications

• High school diploma or equivalent
• Experience working in a customer‑facing role
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of troubleshooting in a multi‑user high availability environment experience2+ years of PC repair, troubleshooting, deployment and liquidation experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Bachelor's degree or equivalent

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in technical support, or experience deploying, managing, and optimizing Microsoft Windows Server and experience with Active Directory
• Experience supporting video conference and teleconference equipment
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Ability to write simple scripts in an administrative language
• Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 25.00 - 41.00 USD hourly

Company - Amazon.com Services LLC

Job ID: A10479165