IT Specialist — Enterprise Tech Support for City Operations

GoIntellects Inc.; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

The District Department of Transportation (DDOT) seeks an IT Specialist to provide comprehensive technical support to end users, troubleshoot hardware and software issues, configure systems, and support enterprise IT operations.

This long-term contract role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and collaborating with system administrators, infrastructure teams, and vendors.

Responsibilities

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and general identity-management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems, including specialized tools.
• Conduct root-cause analysis and implement long-term solutions for recurring problems.
• Document all interactions and technical procedures accurately in the ticketing system.
• Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance, mentorship, and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
• Educate users on IT policies, procedures, and best practices.

Job description

The District Department of Transportation (DDOT) seeks an IT Specialist to provide comprehensive technical support to end users, troubleshoot hardware and software issues, configure systems, and support enterprise IT operations.

This long-term contract role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and collaborating with system administrators, infrastructure teams, and vendors.