IT Support Specialist – Enterprise & Endpoints

Dhaka Technology Limited; Washington (District of Columbia); Hybrid; USD 85,000 - 110,000; Part time

Job summary

Dhaka Technologies Limited (DTLC) is seeking an IT Specialist to support the District Department of Transportation (DDOT) in Washington, DC. This onsite role handles end-user support, system configuration, incident resolution, and enterprise IT operations across the organization.

You will troubleshoot hardware/software, assist with identity management (MFA), workstation imaging, and deployment, while collaborating with administrators and vendors to ensure reliable IT services.

Qualifications

• Bachelor's degree in IT or related field, or equivalent experience (Required, 10 years)
• Experience providing IT support, service desk operations, or system troubleshooting (Required, 6 years)
• Proficiency with Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking (Required, 6 years)
• Experience supporting mobile devices (iOS and Android) including enterprise management profiles (Required, 6 years)
• Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.) (Required, 6 years)
• Familiarity with ITIL incident, problem, and change management (Required)
• Strong communication, customer service, and problem-solving skills (Required)
• Ability to lift, move, and install computer hardware up to 25-40 lbs (Required)

Responsibilities

• Serve as primary IT support contact via phone, email, ticketing system, and in person
• Troubleshoot and resolve hardware, software, and network issues at basic and advanced levels
• Assist users with account access, password resets, MFA issues, and identity-management tasks
• Perform workstation setup, imaging, deployment, and peripheral configuration
• Support enterprise applications and departmental systems, including specialized tools
• Document interactions and procedures in the ticketing system
• Escalate issues and collaborate with system administrators and vendors
• Manage user accounts, security groups, and access requests
• Provide guidance and knowledge sharing with support staff
• Assist with system upgrades, patching, deployments, and lifecycle management of workstations
• Educate users on IT policies and best practices

Skills

Windows OS

MacOS

Microsoft 365

Active Directory

Networking basics

Mobile devices

MFA

ITIL

Troubleshooting

Customer service

Education

Bachelor's degree in IT or related field

Tools

Ticketing system

Job description

Dhaka Technologies Limited (DTLC) is seeking an IT Specialist to support the District Department of Transportation (DDOT) in Washington, DC. This onsite role handles end-user support, system configuration, incident resolution, and enterprise IT operations across the organization.

You will troubleshoot hardware/software, assist with identity management (MFA), workstation imaging, and deployment, while collaborating with administrators and vendors to ensure reliable IT services.