Onsite IT Support Engineer – End-User & Asset Lifecycle

Dexian; Litchfield (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Dexian seeks an L2 Support Engineer to serve as the primary onsite IT support resource for end users. You will provide technical assistance, incident resolution, account administration, and conference room technology support in a vibrant corporate environment.

Responsibilities include onboarding/offboarding, asset management, and collaboration platform support, ensuring service levels and excellent customer service across the organization.

Qualifications

• 3+ years of experience in Desktop Support, End User Computing, Help Desk, or IT Support roles.
• Experience supporting Microsoft Windows desktop environments.
• Working knowledge of enterprise collaboration and productivity platforms.
• Experience with user account and identity management.
• Experience using enterprise support and service management platforms.
• Strong troubleshooting skills across hardware, software, networking, and mobile technologies.
• Experience with asset management and endpoint lifecycle processes.
• Ability to provide professional, customer-focused onsite support.
• Excellent verbal and written communication skills.

Responsibilities

• Provide onsite technical support for desktops, laptops, mobile devices, peripherals, printers, and related technologies.
• Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and user access issues.
• Manage incidents and service requests through enterprise support platforms, ensuring accurate documentation and timely resolution.
• Deliver first-contact resolution whenever possible and escalate issues as needed.
• Administer user accounts and access within enterprise identity and access management systems.
• Provision, modify, and revoke user access based on approved requests.
• Perform user attribute updates, organizational changes, and access management activities.
• Support legal hold requests and controlled access provisioning processes.
• Coordinate technology onboarding activities for new employees.
• Create user accounts, assign equipment, provision access, and validate system readiness.
• Manage employee offboarding processes including account deactivation, access removal, and asset recovery.
• Collaborate with HR and management to ensure smooth employee transitions.
• Maintain accurate inventory records and configuration data within configuration management databases.
• Manage the full asset lifecycle, including installations, moves, adds, changes, and disposals.
• Track equipment assignments and maintain local stock of standard IT equipment.
• Support hardware refresh and deployment projects.
• Support enterprise collaboration tools such as email, messaging, and document management platforms.
• Fulfill software license requests and assist users with productivity applications.
• Troubleshoot application and access-related issues across supported platforms.
• Support meeting spaces, conference technologies, and collaboration equipment.
• Troubleshoot audio, video, and connectivity issues during meetings and events.
• Perform routine health checks and preventive maintenance on conference room technology.
• Provide premium support for executive and mission-critical meetings.
• Assist with peripheral device deployments, maintenance, and troubleshooting.
• Perform light infrastructure and physical IT support activities, including cabling, equipment deployment, closet organization, and technology relocations.
• Maintain technical knowledge articles, procedures, and documentation.
• Participate in root cause analysis and corrective efforts when necessary.

Job description

Dexian seeks an L2 Support Engineer to serve as the primary onsite IT support resource for end users. You will provide technical assistance, incident resolution, account administration, and conference room technology support in a vibrant corporate environment.

Responsibilities include onboarding/offboarding, asset management, and collaboration platform support, ensuring service levels and excellent customer service across the organization.