Onsite IT Support Engineer

Experis Austria; San Antonio (TX); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Weekly Pay

Medical Plan

Dental Plan

Vision Plan

Job summary

ManpowerGroup is seeking an Onsite IT Support Engineer in San Antonio, TX to support production-critical technology and end-user devices on site. You will triage, diagnose, and resolve incidents, coordinating with local and remote IT teams to minimize production disruption.

The role requires 3+ years in IT support, strong hardware/software/network troubleshooting, Windows enterprise experience, and ticketing-system familiarity. Weekly pay and post-waiting-period benefits are provided.

Qualifications

• 3+ years of IT support, field services, desktop support, or infrastructure support experience.
• Strong troubleshooting skills across hardware, operating systems, peripherals, and networking.
• Experience supporting Windows-based enterprise environments.
• Experience with incident management and ticketing systems.
• Ability to work independently in a customer-facing environment and coordinate effectively with local and remote IT teams.

Responsibilities

• Provide hands-on support for PCs, printers, scanners, test interfaces, and manufacturing-support systems used in production-critical environments.
• Monitor and maintain technology availability within the production environment to help ensure operational continuity.
• Troubleshoot hardware, software, network, and connectivity issues that affect day-to-day operations and production uptime.
• Support technology deployments, hardware refreshes, and infrastructure changes while minimizing disruption to manufacturing activities.
• Serve as the first responder for technology incidents impacting manufacturing by performing triage, diagnosis, and resolution, and maintaining ownership through complete resolution.

Skills

IT support

Troubleshooting

Windows

Ticketing systems

Tools

Ticketing systems

Job description

Our client is seeking a Onsite IT Support Engineer to join their team. As a Onsite IT Support Engineer, you will be part of the [Department Name] supporting [Team Name(s)]. The ideal candidate will have strong troubleshooting skills, a customer-focused mindset, and the ability to stay calm and organized during production-impacting incidents, which will align successfully in the organization.

Job Title: Onsite IT Support Engineer

Location: San Antonio, Texas (Onsite)

Pay Range: $30/hour

What's the Job?

• Provide hands-on support for PCs, printers, scanners, test interfaces, and manufacturing-support systems used in production-critical environments.
• Monitor and maintain technology availability within the production environment to help ensure operational continuity.
• Troubleshoot hardware, software, network, and connectivity issues that affect day-to-day operations and production uptime.
• Support technology deployments, hardware refreshes, and infrastructure changes while minimizing disruption to manufacturing activities.
• Serve as the first responder for technology incidents impacting manufacturing by performing triage, diagnosis, and resolution, and maintaining ownership through complete resolution.

What's Needed?

• 3+ years of IT support, field services, desktop support, or infrastructure support experience.
• Strong troubleshooting skills across hardware, operating systems, peripherals, and networking.
• Experience supporting Windows-based enterprise environments.
• Experience with incident management and ticketing systems.
• Ability to work independently in a customer-facing environment and coordinate effectively with local and remote IT teams.

What's in it for me?

• Opportunity to be a key onsite IT support resource for production-critical technology supporting engine assembly operations.
• Hands-on role supporting end-user devices and shop floor technologies, with direct impact on manufacturing continuity.
• Clear ownership of incidents, including triage, escalation coordination, and resolution through closure.
• Collaboration with site leadership, local facility IT personnel, vendors, and enterprise Digital Technology teams.
• Participation in after-hours on-call rotation to support production-impacting incidents when required.

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.