Onsite IT Support Center Manager Lead & Optimize

Roush Enterprises

Livonia (MI)

On-site

USD 90,000 - 130,000

Full time

7 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401K

Tuition Reimbursement

Paid Holidays

Job summary

Roush Enterprises in Livonia, MI is seeking an IT Support Center Manager to lead the day-to-day operations of the IT support team. This 100% onsite role requires strong leadership, technical expertise, and excellent communication to deliver high-quality end-user support.

You will oversee operations, coach staff, monitor metrics, and collaborate with other departments to resolve complex issues while staying current on IT trends and best practices.

Qualifications

Bachelor’s degree in Information Technology or related field or equivalent experience.
Strong leadership and organizational skills with customer focus.
Experience coordinating cross-functional teams and projects.

Responsibilities

Lead and motivate a team of IT support professionals.
Oversee daily operations of the IT support center and ensure timely issue resolution.
Provide guidance, coaching, and performance feedback to staff.
Monitor key performance metrics and drive process improvements.
Collaborate with other departments to address user needs and concerns.
Stay current on IT trends and technologies to support the team.

Skills

Leadership

Communication

Project management

Multitasking

Education

Bachelor’s degree in IT

Tools

Active Directory

Office productivity apps

Service desk software

Job description

You will oversee operations, coach staff, monitor metrics, and collaborate with other departments to resolve complex issues while staying current on IT trends and best practices.

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