Onsite IT Support Analyst II: Troubleshooter & Trainer

Lincoln Electric; Chattanooga (TN); On-site; GBP 32,000 - 52,000; Full time

Job summary

Lincoln Electric is seeking an IT On-Site Support Analyst II to manage incidents, service requests, and end-user training within the onsite support zone. You will resolve hardware and software issues, install and maintain devices, and work with Ivanti ITSM to improve user experience.

The role requires strong communication, problem-solving, and teamwork, plus knowledge of AD, M365, and security practices. You will document solutions, support cross-functional IT teams, and ensure asset management

Qualifications

• Bachelor’s degree in computer science or equivalent; 2+ years desktop support experience; 3 years if no degree.
• Experience using Ivanti ITSM or similar IT service management tool for incidents and requests.
• Strong knowledge of Microsoft Active Directory and M365 technologies (Teams, meetings, OneDrive, Enterprise Apps, Intune).
• Experience with hardware, network and software troubleshooting across desktops, laptops, and peripherals.

Responsibilities

• Resolve incidents and fulfill service requests in a timely manner.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Manage user accounts, permissions, and access control.
• Provide end-user training and consultation on IT tools and security best practices.
• Document support requests and create/update knowledge base articles.
• Ensure security policies and data protection practices are followed.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Team collaboration

Training end-users

Time management

Security awareness

Education

Bachelor’s degree in computer science

2+ years desktop support

CompTIA+ Certification (preferred)

Tools

Ivanti ITSM

Active Directory

Microsoft 365

Intune

MS Teams

LAN/WAN networking

Wi-Fi / AP configuration

Job description

Lincoln Electric is seeking an IT On-Site Support Analyst II to manage incidents, service requests, and end-user training within the onsite support zone. You will resolve hardware and software issues, install and maintain devices, and work with Ivanti ITSM to improve user experience.

The role requires strong communication, problem-solving, and teamwork, plus knowledge of AD, M365, and security practices. You will document solutions, support cross-functional IT teams, and ensure asset management