On-Site IT Support Analyst II: End-User Champion

Lincoln Electric; Fort Collins (CO); On-site; USD 60,000 - 85,000; Full time

Job summary

Lincoln Electric in Fort Collins, CO is seeking an IT On-Site Support Analyst II to manage incidents, service requests, and end-user training. You will work within Ivanti ITSM, resolve hardware and software issues, and deploy IT services in accordance with security policies.

The role emphasizes documentation, collaboration with desktop, network, and system teams, and a proactive approach to improving user experience in a fast-paced environment.

Qualifications

• Bachelor’s degree in computer science (or equivalent) with 2+ years supporting internal desktops and incident ownership.
• Knowledge of Microsoft Active Directory, M365, Teams, OneDrive, Intune, Windows OS, iOS, security and deployment.
• Hands-on experience with hardware/network/software troubleshooting.
• Experience building and maintaining LAN/WAN networks and Wi‑Fi configurations.
• Strong communication and teamwork; ability to train end-users and document solutions.

Responsibilities

• Provide advanced technical support to end-users for hardware and software issues.
• Install, configure, and maintain desktops, laptops, mobiles, printers, and peripherals.
• Manage user accounts, permissions, and access control; perform password resets and provisioning.
• Resolve network connectivity issues; escalate complex cases when needed.
• Maintain documentation and update knowledge base articles.
• Enforce security policies and protect sensitive data.
• Collaborate with other IT teams to resolve cross-functional issues.
• Provide end-user training on hardware/software usage and security best practices.

Skills

End-user training

Customer service

Problem-solving

Team collaboration

Communication skills

Prioritization

Documentation

Education

Bachelor’s degree in computer science (equivalent)

Tools

Ivanti ITSM

Active Directory

Microsoft 365

Intune

Windows OS

LAN/WAN networking

Wi-Fi / AP configurations

A/V conference equipment

Job description

Lincoln Electric in Fort Collins, CO is seeking an IT On-Site Support Analyst II to manage incidents, service requests, and end-user training. You will work within Ivanti ITSM, resolve hardware and software issues, and deploy IT services in accordance with security policies.

The role emphasizes documentation, collaboration with desktop, network, and system teams, and a proactive approach to improving user experience in a fast-paced environment.