Onsite IT Support Analyst: Deskside & Projects

County of Weld; United States; On-site; USD 48,216 - 61,992; Full time

Benefits offered by this job

Health

Dental

Vision

Employer Contributed HSA

Medical Clinic

Paid Holidays

Paid Vacation

Paid Sick Leave

Wellness Program

County Retirement

PERA

457 Retirement Plan

401(k) Retirement Plan

Training & Development

Tuition Stipend

And more!

Job summary

Weld County is seeking an Information Technology Technical Support Center Analyst for an onsite role dedicated to high-quality technical support, onboarding/offboarding processing, and device management. You will work with IT directors, county personnel, and vendors to address high-priority issues and drive continuous service improvements.

The position involves daily setup and support for laptops, desktops, and cellular devices, with strong emphasis on customer service and timely resolutions.

Qualifications

• Bachelor's Degree or 4 years in Technical Support/Help Desk.
• 1 year Technical Support / Call Center / Desktop Support experience.
• Strong setup and configuration of Windows, Office 365 products.

Responsibilities

• Provide daily onsite hardware setup, configuration, and troubleshooting for end-user devices.
• Perform deskside support and escalate complex issues to subject-matter experts.
• Maintain asset management in the inventory system and documentation in the knowledge base.
• Support ongoing projects and cybersecurity initiatives; communicate updates to the team.
• Interact with IT directors, county personnel and vendors to ensure timely issue resolution.

Skills

Windows setup

Office 365

Deskside support

Hardware troubleshooting

Customer service

Communication

Asset management

ITIL familiarity

Education

Bachelor's Degree or 4 years Tech Support/Help Desk

1 year Tech Support / Call Center / Desktop Support

Tools

Mass deployment utilities

Inventory system

Job description

Weld County is seeking an Information Technology Technical Support Center Analyst for an onsite role dedicated to high-quality technical support, onboarding/offboarding processing, and device management. You will work with IT directors, county personnel, and vendors to address high-priority issues and drive continuous service improvements.

The position involves daily setup and support for laptops, desktops, and cellular devices, with strong emphasis on customer service and timely resolutions.