Onsite IT Specialist: Networks, VPN & Endpoints (Atlanta)

AMX; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Paid time off

Job summary

AMX, located in Atlanta, seeks an IT Specialist (Level 1) to be the primary on-site resource for the Atlanta office, with remote support for other sites. You will manage the office LAN, firewalls, VPNs, and end-user devices, while coordinating with leadership and a managed service partner to drive projects and maintain uptime.

You will handle help desk tasks, asset lifecycle, and documentation, and you will assist with network monitoring, room systems, and conference technology.

Qualifications

• Two or more years in a help desk, desktop support or junior network role.
• Strong troubleshooting of Windows hardware failures and software malfunctions.
• Working knowledge of networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, wireless standards.
• Hands-on experience with managed switches, wireless access points and firewalls, including basic configuration.
• Experience configuring and supporting client VPN and site-to-site VPN connections.
• Understanding of network security practices: firewall rules, network segmentation, secure remote access and multi-factor authentication.
• Experience with Microsoft 365 administration basics: user and group management, Exchange mailboxes and distribution lists, Teams.
• Familiarity with help desk ticketing systems for incident tracking and resolution documentation.
• Ability to explain technical issues clearly to non-technical users, with strong customer-service instincts.
• Ability to work independently as the primary onsite IT resource while collaborating with remote teams.

Responsibilities

• Help desk and end-user support.
• Diagnose and resolve hardware, software, account and connectivity issues quickly.
• Session and account support: reset passwords, unlock accounts, onboarding/offboarding requests.
• Documentation: keep accurate records of tickets and asset lifecycle events.
• Asset tracking: maintain visibility of hardware/software and reduce shadow IT.
• Communications: translate technical issues into plain language and set expectations.
• Process and SOP adherence: follow ticket handling and licensing procedures.
• Hardware planning: recommend devices and work with vendors on purchases and lifecycle.

Skills

Help desk experience

Troubleshooting

Networking fundamentals

VPN support

Microsoft 365 administration

Customer service

Independent work

End-user support

Tools

Meraki

ConnectWise

RingCentral

Active Directory/Entra ID

Azure Virtual Desktop

Teams

Job description

AMX, located in Atlanta, seeks an IT Specialist (Level 1) to be the primary on-site resource for the Atlanta office, with remote support for other sites. You will manage the office LAN, firewalls, VPNs, and end-user devices, while coordinating with leadership and a managed service partner to drive projects and maintain uptime.

You will handle help desk tasks, asset lifecycle, and documentation, and you will assist with network monitoring, room systems, and conference technology.