Fulton County Schools (MRP) - ECS - Technology Support - Staffing

Tech in Motion; Atlanta (GA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Motion Recruitment in Atlanta seeks a Windows Desktop Technical Support consultant for a long-term contract. On-site end-user computing support, troubleshooting hardware, software, and network incidents across multiple locations.

The role requires 5+ years of enterprise experience, Windows 10, Office 365, Active Directory, and an A+ certification. Onsite travel across College Park and Fairburn, mileage reimbursement provided.

Qualifications

• 5+ years of providing end user support in an enterprise level organization or similar environment.
• Experience administering a Windows computing environment (Windows 10, Office 365, Active Directory).
• Experience imaging using SCCM to create collections and push software.

Responsibilities

• Provide on-site end-user computing support across multiple learning locations.
• Manage service requests through the ticketing system, meeting SLA targets for response and resolution times.

Skills

End user support

Windows 10

Office 365

Active Directory

SCCM imaging

IT hardware knowledge

LAN/WAN familiarity

Tools

Remedy

LANdesk

Job description

Premier Atlanta -based organization is seeking a Windows Desktop Technical Support consultants for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

A+ Certification is REQUIRED.

12+ months to start an onsite in the College Park and Fairburn area.

Responsibilities:

• Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.
• Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
• Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
• Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
• Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
• Set up new devices, workstations, print stations, and assignments to default printers.

Required Skills:

• 5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
• Windows 10, Office 365 and Active Directory experience required.
• Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required.
• Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
• Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
• Experience imaging using SCCM to create collections and push software.
• Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
• Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).

MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.