Fully Onsite IT Support Specialist – Global Teams

FLSmidth; Tucson (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

International exposure

Hands-on enterprise IT environments

Global growth opportunities

Collaborative workplace

Broad range of technologies

Inclusive culture

Competitive compensation

Job summary

FLSmidth is seeking an IT Onsite Specialist to provide hands-on Level 2 support at our Tucson, AZ location. You will troubleshoot hardware/software, manage devices, and sustain workplace technology across the site.

The role requires 3–5 years of onsite IT experience, strong Windows/Microsoft 365 knowledge, and ability to work independently while coordinating with Global IT and vendors. Onsite work with periodic travel is expected.

Qualifications

• 3-5 years of experience in IT support or desktop support.
• Experience providing onsite enterprise IT support and resolving hardware/software issues.
• Strong knowledge of Windows, Microsoft 365, mobile devices, printers, peripherals, and workplace technology.
• Understand basic networking concepts, connectivity troubleshooting, cabling, and network equipment.
• Experience with ITSM tools, preferably ServiceNow, and IT asset management processes.
• Understand asset lifecycle management, inventory control, and CMDB principles.
• Communicate effectively in English and the local language.
• Work independently, prioritize effectively, and take ownership of technical issues through resolution.
• Collaborate with remote IT teams, vendors, and business stakeholders.
• Maintain a professional, customer-focused approach when supporting employees and business operations.
• Hold an Associate Degree, technical diploma, or equivalent technical experience.
• Flexibility to work fully onsite (100% presential), with occasional travel to regional sites as required.

Responsibilities

• Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.
• Resolve incidents and service requests through ServiceNow while meeting established service levels and maintaining ticket documentation.
• Maintain site IT readiness by ensuring end-user devices, meeting room technology, printers, network equipment, and other local technology remain operational.
• Execute hands-on activities for Global IT teams, including equipment installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure activities.
• Manage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.
• Support employee onboarding and offboarding by preparing, deploying, recovering, reimaging, and securing IT equipment.
• Coordinate with remote IT teams and vendors to resolve complex technical issues and complete activities requiring additional expertise or external resources.
• Support IT projects, site surveys, office moves, infrastructure activities, and other initiatives requiring onsite technical presence.
• Maintain knowledge articles, procedures, and documentation while identifying opportunities to improve onsite support processes and service quality.

Skills

IT support

Onsite support

Independent work

Customer focus

Ownership

Prioritization

Collaboration

English communication

Professional demeanor

Education

Associate Degree

Technical Diploma

Equivalent experience

Tools

ServiceNow

CMDB

Microsoft 365

Job description

FLSmidth is seeking an IT Onsite Specialist to provide hands-on Level 2 support at our Tucson, AZ location. You will troubleshoot hardware/software, manage devices, and sustain workplace technology across the site.

The role requires 3–5 years of onsite IT experience, strong Windows/Microsoft 365 knowledge, and ability to work independently while coordinating with Global IT and vendors. Onsite work with periodic travel is expected.