Onsite IT Service Desk Specialist (Windows/Mac/Linux)

CrowdStrike, Inc.; Sunnyvale (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation/ equity

Wellness programs

Generous vacation & holidays

Parental leave

Professional development

Employee networks

Vibrant office culture

Great Place to Work certification

Job summary

CrowdStrike, Inc. is seeking a Technology Support Specialist for the IT Service Desk in Sunnyvale, CA. This full-time role supports internal users, troubleshoots issues, and helps optimize IT service delivery while aligning with CrowdStrike’s AI-first security mission.

The position requires on-site presence in Sunnyvale 5 days per week, with opportunities to work on diverse platforms and collaborate across teams. Excellent communication and a customer-first attitude are essential.

Qualifications

• Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls.

Responsibilities

• Serve as a front-line Service Desk team member by managing inbound support requests and facilitating resolution for our internal customers

Skills

Communication

Explain technical concepts

Time management

Active Directory

Security best practices

AI technologies

English fluency

Lifting 50lbs

Tools

SCCM

Jamf

AirWatch

Job description

CrowdStrike, Inc. is seeking a Technology Support Specialist for the IT Service Desk in Sunnyvale, CA. This full-time role supports internal users, troubleshoots issues, and helps optimize IT service delivery while aligning with CrowdStrike’s AI-first security mission.

The position requires on-site presence in Sunnyvale 5 days per week, with opportunities to work on diverse platforms and collaborate across teams. Excellent communication and a customer-first attitude are essential.