IT Service Desk Specialist — AI-Driven Tech Support

Relha LLC; Sunnyvale (CA); Hybrid; USD 100,000 - 155,000; Full time

Benefits offered by this job

Market-leading compensation and equity

Wellness programs

Equity awards

Paid time off

Job summary

CrowdStrike in Sunnyvale, CA, seeks a Technology Support Specialist for the IT Service Desk to support internal users and optimize service delivery. This position requires onsite presence five days a week in a dynamic, security-focused environment.

The role covers Mac/Windows/Linux support, endpoint management, onboarding, and collaboration with IT teams on projects and policies. Strong communication and problem-solving skills are essential.

Qualifications

• Excellent communication and problem-solving skills for internal customers.
• Ability to explain complex technical concepts to non-technical users.

Responsibilities

• Serve as a front-line Service Desk member for internal customers and manage inbound requests.
• Maintain current knowledge of Mac, Windows, and Linux server/desktop features and configurations.
• Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch, including monitoring, patching, and automation.
• Streamline and improve employee application experiences and test new releases.
• Configure new-hire systems and perform IT onboarding for new employees.
• Be a local hands-on resource in the server/networking room.
• Travel occasionally to remote offices for similar projects.
• Collaborate with IT teams on projects and new initiatives.
• Document and improve IT policies, procedures, and processes.
• Maintain inventory and assist with asset procurement and shipping.
• Provide A/V support for conference rooms.
• Assist in helping employees in the office as needed.
• Support other areas of the business as required.

Skills

Customer support

Mac OS knowledge

Windows OS knowledge

Linux OS knowledge

Active Directory

Security best practices

AI tooling experience

English fluency

Effective communication

Tools

SCCM

JAMF

AirWatch

PowerShell

Bash

Python

Group Policy

WSUS

Job description

CrowdStrike in Sunnyvale, CA, seeks a Technology Support Specialist for the IT Service Desk to support internal users and optimize service delivery. This position requires onsite presence five days a week in a dynamic, security-focused environment.

The role covers Mac/Windows/Linux support, endpoint management, onboarding, and collaboration with IT teams on projects and policies. Strong communication and problem-solving skills are essential.