Onsite IT Service Desk Pro: ServiceNow & 1st-Line Support

Coforge Limited; Charleston (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

Coforge Limited is hiring an IT Service Desk professional in Charleston, WV for onsite support. You will handle incidents, perform first line resolutions and manage calls in a busy service desk environment.

Required 3-4 years of IT or customer support experience, knowledge of ITSM processes, and proficiency with ServiceNow and Office 365. Strong communication and teamwork are essential in a rotating shift role.

Qualifications

• 2-5+ years of IT service desk/incident management experience.
• Strong troubleshooting and customer communication skills.
• Experience with ITSM processes and tools, including ServiceNow and OpsRamp.

Responsibilities

• Manage incidents to resolve within SLA targets and provide timely updates.
• Handle first line resolution and log calls with complete details.
• Participate in IT service desk process reviews and knowledge sharing.
• Deliver best practices in call management and ensure accurate call logging.

Skills

IT Service Desk

Incident Management

ServiceNow

OpsRamp

Active Directory

Exchange

Microsoft 365

L1 Support

SLA Management

Tools

ServiceNow

OpsRamp

Job description

Coforge Limited is hiring an IT Service Desk professional in Charleston, WV for onsite support. You will handle incidents, perform first line resolutions and manage calls in a busy service desk environment.

Required 3-4 years of IT or customer support experience, knowledge of ITSM processes, and proficiency with ServiceNow and Office 365. Strong communication and teamwork are essential in a rotating shift role.