Desktop Support – Level II Service Desk Analyst

Coforge Limited

Charleston (WV)

In loco

USD 42.000 - 64.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Coforge Limited in Charleston, West Virginia, is seeking a Level 2 Analyst to provide fast, effective technical support via phone, chat and email. You will resolve incidents on first contact and document resolutions clearly in the ticketing system, while escalating complex issues as needed.

Responsibilities include troubleshooting software, hardware, and basic network problems, maintaining documentation, and delivering excellent customer service to minimize downtime for end users in a

Competenze

Ability to communicate effectively via telephone, chat and e-mail.
Strong interpersonal, analytical and problem-solving skills.
Adept in troubleshooting system and application issues with goal of First Call Resolution.
Proficient in Windows 7 and above; basic LAN/WAN understanding.
Understanding of hardware peripherals and related troubleshooting.

Mansioni

Handle inbound/outbound calls and provide Level 1/2 support.
Identify issues and escalate when necessary.
Resolve end-user incidents and requests on first contact via phone, email and chat.
Escalate issues to appropriate resources when needed.
Perform software, hardware, and basic network troubleshooting.
Clearly document user issues and troubleshooting steps.

Conoscenze

Customer Focus

Adaptability

Communication

Technical Troubleshooting

Windows Troubleshooting

Team Player

Initiative

Sound Judgement

Descrizione del lavoro

Responsibilities include troubleshooting software, hardware, and basic network problems, maintaining documentation, and delivering excellent customer service to minimize downtime for end users in a

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