Onsite IT Service Desk Manager

PatientNow, Inc.; Greenwood Village (CO); On-site; USD 85,000 - 100,000; Full time

Job summary

PatientNow, Inc. seeks a proactive IT Service Desk Manager to keep our people equipped, connected, and ready to work from the Greenwood Village, Colorado office.

You’ll manage the employee technology experience from onboarding through offboarding, focusing on device logistics, access, and responsive IT support. You’ll build reliable processes, stay flexible in a fast-paced environment, and collaborate with People Operations, hiring managers, and vendors to ensure smooth equipment provisioning

Qualifications

• Experience in IT operations, IT support and help desk in a fast-paced environment.
• Hands-on experience preparing and managing employee devices, inventory, and shipments.
• Experience onboarding/offboarding including account and application access.
• Strong troubleshooting and prioritization skills; ability to manage requests independently.
• Proactive, service-oriented approach and comfort moving between planned work and urgent needs.
• Ability to create structure, documentation, and repeatable processes.

Responsibilities

• Coordinate employee IT onboarding and offboarding with People Operations and hiring managers.
• Receive, configure, inventory, package, and ship laptops and IT equipment; track deliveries, returns, repairs, and replacements.
• Provide timely IT support for hardware, software, accounts and access; route issues to appropriate partners.
• Provision and maintain employee accounts, application access, licenses, and permissions.
• Maintain asset records, onboarding checklists, and IT procedures.
• Plan and coordinate IT migration projects with minimal disruption to employees.
• Coordinate with vendors on purchasing, shipping, warranties, and service issues.
• Identify friction and improve IT workflows through processes, automation, and tools.
• Promote secure technology practices and protect company information.
• Be a reliable onsite IT resource for onboarding at Greenwood Village office.
• Familiarity with device management, IAM, SaaS administration, and ticketing tools.
• Experience supporting distributed or remote workforce.
• Exposure to IT security practices or compliance requirements.
• Experience automating routine IT workflows.

Skills

IT operations

IT support

help desk

systems administration

onboarding/offboarding

Education

Experience in IT operations, IT support, help desk, or systems administration

Hands-on experience preparing and managing employee devices

Experience supporting employee onboarding and offboarding

Troubleshooting and prioritization skills

Proactive, service-oriented approach

Ability to create structure and repeatable processes

Onsite commuting proximity to Greenwood Village

Tools

Device management

Identity and access management

SaaS administration

Ticketing tools

Job description

PatientNow, Inc. seeks a proactive IT Service Desk Manager to keep our people equipped, connected, and ready to work from the Greenwood Village, Colorado office.

You’ll manage the employee technology experience from onboarding through offboarding, focusing on device logistics, access, and responsive IT support. You’ll build reliable processes, stay flexible in a fast-paced environment, and collaborate with People Operations, hiring managers, and vendors to ensure smooth equipment provisioning