Onsite IT Service Desk Analyst (Contract) – Manufacturing

Ledgent Technology; Owatonna (MN); On-site; USD 33,000 - 40,000; Full time

Job summary

Ledgent Technology in Owatonna, MN is seeking a Service Desk Support Analyst on a 90‑day contract to deliver hands‑on IT support for about 1,000 employees across office and manufacturing environments.

You will troubleshoot hardware/software issues, manage tickets, deploy devices, assist with password resets, and ensure uninterrupted operations while delivering excellent customer service. This onsite role emphasizes strong troubleshooting and teamwork.

Qualifications

• 2+ years in Service Desk/Help Desk/Desktop Support/Technical Support.
• Strong troubleshooting in Microsoft Windows environments.
• Experience with desktop and laptop hardware.
• Familiarity with Microsoft Office and Adobe products.
• Experience with ticketing systems (Cherwell, EasyVista, ServiceNow, Jira Service Management).
• Ability to communicate technical concepts to non‑technical users.
• Strong organizational skills and ability to manage multiple priorities.
• Commitment to excellent customer service.

Responsibilities

• Provide responsive technical support for employees in office and manufacturing environments.
• Troubleshoot hardware, software, account access, and device‑related issues.
• Manage and resolve support tickets with detailed documentation.
• Assist users with password resets and account administration.
• Configure, deploy, and support desktops, laptops, printers, scanners, and other endpoint devices.
• Participate in large‑scale laptop refresh and deployment initiatives.
• Support Microsoft-based applications and operating systems.
• Escalate complex issues and collaborate with IT team for timely resolution.
• Maintain records of technology assets and equipment inventory.
• Contribute to process improvements and documentation within IT support.
• Provide excellent customer service in face‑to‑face and phone support.

Skills

Windows troubleshooting

Desktop/Laptop hardware

Ticketing systems

Customer service

End-user communication

Organizational skills

Education

Associate's or Bachelor's degree in IT or related field

Tools

Cherwell

EasyVista

ServiceNow

Jira Service Management

Job description

Ledgent Technology in Owatonna, MN is seeking a Service Desk Support Analyst on a 90‑day contract to deliver hands‑on IT support for about 1,000 employees across office and manufacturing environments.

You will troubleshoot hardware/software issues, manage tickets, deploy devices, assist with password resets, and ensure uninterrupted operations while delivering excellent customer service. This onsite role emphasizes strong troubleshooting and teamwork.