Onsite IT Ops & Customer Relations Lead — Fort Bragg

Science Applications International Corp.

Fayetteville (NC)

On-site

USD 40,000 - 80,000

Full time

3 days ago

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Job summary

Science Applications International Corp. (SAIC) seeks a Workload Operations Technician and Customer Relations Manager to support USARC at Fort Bragg, NC. You will provide frontline IT troubleshooting, ticket routing, and customer‑facing service coordination across domains.

The role requires an active Secret clearance, DoD 8570 IAT-II certification with Security+, and the ability to work non-standard hours to support readiness objectives.

Qualifications

Associate's degree and 3+ years of experience OR High School Diploma and 5+ years of experience.
Active Secret clearance with US Citizenship.
Experience troubleshooting Windows 11, AD, and Office suite; strong customer-facing skills.
DoD 8570 IAT-II certification and CompTIA Security+ required and maintained.

Responsibilities

Provide frontline technical support to end users for hardware, software, network, and access issues.
Install, repair, and maintain workstations and related software/hardware; meet SLAs.
Diagnose and escalate IT incidents; manage workflows and ticket routing.
Onsite support during core hours and weekends to meet readiness requirements.
Document, upgrade, and replace hardware/software; manage user accounts and security.

Skills

Microsoft OS troubleshooting

Active Directory

Microsoft Office suite

Customer service / frontline IT

Non-standard hours readiness

Education

Associate's degree

High School Diploma

Job description

The role requires an active Secret clearance, DoD 8570 IAT-II certification with Security+, and the ability to work non-standard hours to support readiness objectives.

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