Onsite IT Operations Manager | Multi-Site Infra

Hyundai Autoever America; Plymouth (MI); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical/dental coverage

Generous PTO

Education assistance

Annual merit increase eligibility

Job summary

Hyundai AutoEver America seeks an IT Manager, Operations to lead IT service delivery and daily technology operations across multiple sites in Plymouth, MI. You will manage infrastructure, networking, security, and end-user support, aligning resources with business priorities.

The role interfaces with customer IT leadership, corporate IT, and shared services, driving weekly/monthly reviews, governance, and KPI reporting to ensure service commitments and stakeholder satisfaction.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 8+ years in IT infrastructure operations and 3+ years managing infrastructure teams.
• Customer-facing service delivery experience.
• Proven experience leading technical teams and coordinating resources across locations.
• Strong understanding of enterprise infrastructure, networking, security, servers, cloud technologies, Microsoft 365, and end-user technology.
• Experience with ITSM disciplines including Incident, Problem, Change, Asset, Configuration, and Service Management.

Responsibilities

• Lead onsite Infrastructure and Support Engineers; define roles, priorities, and accountability; manage staffing and performance.
• Oversee multi-site infrastructure, network, server, endpoint, backup/disaster recovery, and security operations; ensure SLA compliance.
• Own operational escalations and lead major-incident response for outages across components.
• Provide governance and coordination across technology areas; manage projects from planning through transition to support.
• Oversee network refreshes, server migrations, cloud, security, and compliance projects.

Skills

IT infrastructure operations

Team leadership

Customer-facing service delivery

Communication skills

Multi-site coordination

Cloud technologies

IT governance, ITIL knowledge

Education

Bachelor's degree in IT/CS/Engineering/Business or related field

Tools

ServiceNow

Microsoft 365

Job description

Hyundai AutoEver America seeks an IT Manager, Operations to lead IT service delivery and daily technology operations across multiple sites in Plymouth, MI. You will manage infrastructure, networking, security, and end-user support, aligning resources with business priorities.

The role interfaces with customer IT leadership, corporate IT, and shared services, driving weekly/monthly reviews, governance, and KPI reporting to ensure service commitments and stakeholder satisfaction.