Onsite IT Operations & Deployment Specialist

Core BTS; Ashburn (VA); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Holidays

Flex Time Off

Job summary

NRI North America is seeking an IT Technical Support Engineer to provide onsite onboarding, laptop imaging, and IT operations support at our Ashburn, VA client site. The role involves hands-on device preparation, asset management, shipping logistics, and direct user support to ensure a seamless start for new hires.

The technician will collaborate with a remote support resource handling configuration and troubleshooting, focusing on physical IT operations and in-person service five days per week

Qualifications

• Experience in desktop support, IT provisioning, hardware deployment, or technical support.
• Familiarity with workstation imaging and deployment processes.
• Experience with IT asset management and inventory control.

Responsibilities

• Prepare, image, configure, deploy, and ship laptops, monitors, mobile devices, and other IT equipment for new hires and existing employees.
• Maintain accurate IT asset inventory, equipment lifecycle records, asset tagging, and storage organization.
• Coordinate hardware procurement, purchase orders, and vendor relationships for IT equipment and services.
• Manage corporate mobile devices and Verizon services, including activations, terminations, inventory, and monthly billing reconciliation.
• Support user account provisioning, software licensing, MFA, Group Policy administration, and other system administration tasks.
• Assist with legal requests for archived email, file, and data retrieval.
• Provide onsite support for conference room AV/VTC, printers, network connectivity, cabling, and office infrastructure.
• Administer physical security systems, including badge access and user provisioning.
• Coordinate with remote IT teams to ensure timely device deployments, onboarding activities, and issue resolution.
• Deliver responsive, professional customer service while supporting employees and ensuring a smooth onboarding experience.

Skills

Desktop support

IT provisioning

Hardware deployment

Asset management

Customer service

Onsite support

Job description

NRI North America is seeking an IT Technical Support Engineer to provide onsite onboarding, laptop imaging, and IT operations support at our Ashburn, VA client site. The role involves hands-on device preparation, asset management, shipping logistics, and direct user support to ensure a seamless start for new hires.

The technician will collaborate with a remote support resource handling configuration and troubleshooting, focusing on physical IT operations and in-person service five days per week