Onsite IT Deployment & Onboarding Engineer

Socket.dev; Ashburn (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

NRI North America is seeking an IT Technical Support Engineer to provide onsite onboarding and desktop deployment support at the Ashburn, VA client site. The role focuses on hands-on device preparation, imaging, asset management, and onsite IT operations to ensure a smooth onboarding experience.

The technician collaborates with a remote support resource for configuration and troubleshooting, performing physical IT operations and ensuring timely device deployments and issue resolution.

Qualifications

• Experience in desktop support, IT provisioning, hardware deployment, or technical support.

Responsibilities

• Prepare, image, configure, deploy, and ship laptops, monitors, mobile devices, and other IT equipment for new hires and existing employees.
• Maintain accurate IT asset inventory, equipment lifecycle records, asset tagging, and storage organization.
• Coordinate hardware procurement, purchase orders, and vendor relationships for IT equipment and services.
• Manage corporate mobile devices and Verizon services, including activations, terminations, inventory, and monthly billing reconciliation.
• Support user account provisioning, software licensing, MFA, Group Policy administration, and other system administration tasks.
• Assist with legal requests for archived email, file, and data retrieval.
• Provide onsite support for conference room AV/VTC technology, printers, network connectivity, structured cabling, and office infrastructure.
• Administer physical security systems, including badge access and user provisioning.
• Coordinate with remote IT teams to ensure timely device deployments, onboarding activities, and issue resolution.
• Deliver responsive, professional customer service while supporting employees and ensuring a smooth onboarding experience.

Skills

Desktop support

Imaging deployments

IT asset management

Organizational skills

Procedural compliance

Customer service

Physical handling

Structured cabling

Tools

Endpoint Central

Dell hardware diagnostics

Job description

NRI North America is seeking an IT Technical Support Engineer to provide onsite onboarding and desktop deployment support at the Ashburn, VA client site. The role focuses on hands-on device preparation, imaging, asset management, and onsite IT operations to ensure a smooth onboarding experience.

The technician collaborates with a remote support resource for configuration and troubleshooting, performing physical IT operations and ensuring timely device deployments and issue resolution.