IT Site Lead - Executive & End-User Support

International SOS group; San Antonio, Northern (TX, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

International SOS group is seeking an IT Site Lead to deliver high-quality onsite IT support focused on end-user computing and executive assistance. You will diagnose and resolve PC, phone, software, and peripheral issues while maintaining exceptional service for all staff, including executives.

The role involves IT asset lifecycle management, onboarding/offboarding IT workflows, hardware imaging, phone provisioning, and user education. Occasional off-hours may be required.

Qualifications

• 5+ years of IT support, desktop IT operations.
• 2+ years in a lead or senior IT support role.
• Experience with Windows/macOS and Microsoft 365.
• Experience with ITSM tools (ServiceNow).
• VIP/Executive support experience preferred.

Responsibilities

• Provide end-user and executive IT support on-site.
• Image, configure, and deploy laptops, desktops, and peripherals.
• Manage IT asset lifecycle and onboarding/offboarding.
• Coordinate datacenter tasks under IT Shared Services.
• Maintain SLAs and document resolutions.

Skills

End-User Computing

Executive VIP Support

Incident Management

IT Service Management

Hardware Troubleshooting

Endpoint Deployment

Identity & Access

Networking Basics

Documentation

Team Leadership

Education

Bachelor’s Degree

Tools

ServiceNow

Confluence

Jira

Microsoft Teams

Job description

International SOS group is seeking an IT Site Lead to deliver high-quality onsite IT support focused on end-user computing and executive assistance. You will diagnose and resolve PC, phone, software, and peripheral issues while maintaining exceptional service for all staff, including executives.

The role involves IT asset lifecycle management, onboarding/offboarding IT workflows, hardware imaging, phone provisioning, and user education. Occasional off-hours may be required.