Onsite IT Infrastructure Specialist – Enable R&D Innovation

None; Newark (DE); On-site; USD 74,000 - 116,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

401(k) match

Employee stock plan

Tuition reimbursement

Commuter benefits

Learning & development

Diversity initiatives

Volunteer day

Job summary

Chemours is seeking an IT Infrastructure Specialist at the Newark, Delaware Discovery Hub to support a range of IT services and enable cutting-edge research and development. The role reports to the Northeast IT Leader and requires collaboration with scientists, engineers and business teams.

The on-site position demands an Associate’s degree, 3+ years of IT support, strong Windows and Microsoft 365 skills, and a dedication to excellent customer service.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 3+ years of direct IT support experience in a corporate or technical environment.
• Strong technical skills in supporting desktop/PC hardware, peripherals, and Microsoft 365/Office 365 Suite.
• Proficiency with Microsoft Operating Systems, including Windows 10 and Windows 11.
• Excellent customer service, communication, and collaboration skills.

Responsibilities

• Support the entire PC lifecycle, including inventory, installation, deployment, break‑fix, asset return, and end‑of‑life management.
• Install, configure, and test computer software, applications, and upgrades on company‑issued devices, including personal computers, tablets, virtual desktop clients, mobile devices, and network connections.
• Provide training to end‑user support resources and employees on the use of technology, as appropriate.
• Develop and maintain support technician documentation, tools, and processes.
• Adhere to established procedures, global policies, and process workflows across all support areas.
• Serve as a customer advocate, ensuring user needs are understood, addressed, and resolved to satisfaction.
• Manage and troubleshoot Microsoft Teams Rooms, Live Events, and Town Hall setups.
• Partner with scientists, engineers, and business teams in an R&D environment to enable research and innovation.
• Perform physical tasks, including lifting up to 50 pounds, as needed.
• Role is required to be 100% on site/in person.

Skills

IT support

Windows 10/11

Microsoft 365

Customer service

Desktop hardware

End-user training

Education

Associate degree in IT or related field

Job description

Chemours is seeking an IT Infrastructure Specialist at the Newark, Delaware Discovery Hub to support a range of IT services and enable cutting-edge research and development. The role reports to the Northeast IT Leader and requires collaboration with scientists, engineers and business teams.

The on-site position demands an Associate’s degree, 3+ years of IT support, strong Windows and Microsoft 365 skills, and a dedication to excellent customer service.