IT Infrastructure Specialist

Chemours; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) Match (US ONLY)

Employee Stock Purchase Program (COUNY

Tuition Reimbursement

Job summary

Chemours is seeking an IT Infrastructure Specialist to join our Information Technology team at the Wilmington, Delaware headquarters. This role provides discreet white-glove technology support for executives, manages device lifecycles, and ensures secure asset handling across the organization.

The position requires an Associate's degree in IT/CS or related field or equivalent experience, and 3+ years of direct IT support. Onsite, full-time work is required in a corporate setting.

Qualifications

• Professional IT support experience in a corporate or technical environment.
• Associate degree or equivalent IT experience required.

Responsibilities

• Deliver discreet, white-glove technology support for executives and ensure meeting readiness.
• Manage device lifecycle and IT equipment inventory, setup, upgrades, and end-of-life processes.
• Coordinate secure packing, shipping, and asset distribution across the organization.
• Configure and troubleshoot Microsoft Teams Rooms, Live Events, and Town Hall environments.
• Train employees and support resources on technology usage and best practices.
• Develop and maintain support documentation and processes for technicians.

Skills

Executive support

Customer service

IT hardware support

Microsoft 365

Education

Associate's degree in IT/CS or related field

Tools

Windows 10/11

Microsoft Teams

SharePoint

Power BI

Power Automate

Job description

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

CREATING ESSENTIAL CHEMISTRY THE WORLD NEEDS

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.

Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure, sustainable solutions and more modern living depend on Chemours chemistry.

Chemours is seeking an IT Infrastructure Specialist to join our growing Information Technology team. This position will be available at the Chemours Headquarters, Wilmington, Delaware and report directly to the Northeast IT Leader .

This highly visible role delivers reliable technology support across corporate functions, with dedicated white-glove support for executives. The IT Infrastructure Specialist proactively resolves issues, supports critical meetings and events, and maintains the equipment and processes needed for safe, effective business operations.

The responsibilities of the position include, but are not limited to, the following:

• Deliver discreet, responsive white-glove technology support for executives, including proactive issue prevention, priority incident resolution, device setup, and meeting and event readiness.
• Manage the full device lifecycle and day-to-day staging center operations, including device preparation, inventory and asset records, hardware and software installation, application configuration and upgrades, deployment, break-fix support, stock control, audit-ready documentation, asset return, and end-of-life management.
• Coordinate the secure packing, shipping, receiving, tracking, and distribution of IT equipment, and support employee offboarding through timely asset collection, return validation, asset record updates, and routing devices for reuse, repair, or disposal.
• Configure, manage, and troubleshoot Microsoft Teams Rooms, Live Events, and Town Hall environments.
• Train employees and end-user support resources on the effective use of technology, as appropriate.
• Develop and maintain clear support documentation, tools, and processes for support technicians.
• Adhere to established procedures, global policies, and process workflows across all support areas.
• Advocate for customers by understanding their needs, communicating clearly, and driving issues through resolution.
• Perform physical tasks, including lifting up to 50 pounds, as needed.
• Work onsite full time, as required for this role.

The following is required for this role:

• Demonstrated professionalism when supporting executives and exceptional customer service skills, with the discretion, sound judgment, adaptability, composure, active listening, and clear communication needed to build trust and manage sensitive, high-priority requests.
• Associate's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 3+ years of direct IT support experience in a corporate or technical environment.
• Strong technical skills supporting desktop and PC hardware, peripherals, and the Microsoft 365 suite.
• Proficiency with Microsoft operating systems, including Windows 10 and Windows 11.
• Proven ability to collaborate effectively with technical teams, business partners, and support resources.

The following is preferred for this role:

• Dell Certified Support Technician or equivalent certification.
• Experience with Microsoft 365 services and tools, such as Teams, SharePoint, Power BI, or Power Automate.
• Experience with Microsoft Teams Phone and related Teams capabilities.
• Experience with Microsoft Teams Mobile and its related Teams capabilities.
• Experience with Microsoft Teams Phone and.
• Experience(?? unclear)
• The following is preferred:
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Benefits:

• Competitive Compensation
• Comprehensive Benefits Packages
• 401(k) Match (US ONLY)
• Employee Stock Purchase Program (COUNTRY SPECIFIC)
• Tuition Reimbursement
• Commuter Benefits (COUNTRY SPECIFIC)
• Learning and Development Opportunities
• Strong Inclusion and Diversity Initiatives
• Company-paid Volunteer Day

We're a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it by taking a different approach to talent devel