Onsite IT Help Desk | Windows/Office Support + Benefits

alliancebanktexas; Waco (TX); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k)

Health Savings Account (HSA)

Flexible Spending Account (FSA) options

Paid Time Off

Health Wellness and Financial Wellness programs

Job summary

Alliance Bank Central Texas in Waco is looking for a Help Desk Support professional to provide hands-on technology support for staff. This full-time role includes responsibilities like troubleshooting, maintaining workstations, and training users on tools like Microsoft Office. The position offers a competitive salary of $55,000 and a comprehensive benefits package, including medical coverage and 401(k) options.

Ideal candidates will have a working knowledge of Windows 10/11, strong customer service skills, and the ability to document procedures. A+ and Network+ certifications are desirable.

Qualifications

• Ability to follow written procedures precisely and explain technical concepts clearly.
• Basic Active Directory user/security group administration.
• Apple iPhone/iPad basics.

Responsibilities

• Support email, hardware, software, and product-specific incidents.
• Install and maintain workstations and peripherals.
• Document fixes and train users on core tools.

Skills

Working knowledge of Windows 10/11

Microsoft Office and Teams

Strong customer service skills

Documentation skills

Basic familiarity with Microsoft 365/Azure

Education

A+/Network+/MCP certification desired

Tools

Ticketing software

MDM familiarity

Job description

Alliance Bank Central Texas in Waco is looking for a Help Desk Support professional to provide hands-on technology support for staff. This full-time role includes responsibilities like troubleshooting, maintaining workstations, and training users on tools like Microsoft Office. The position offers a competitive salary of $55,000 and a comprehensive benefits package, including medical coverage and 401(k) options.

Ideal candidates will have a working knowledge of Windows 10/11, strong customer service skills, and the ability to document procedures. A+ and Network+ certifications are desirable.