IT Help Desk Support

alliancebanktexas; Waco (TX); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k)

Health Savings Account (HSA)

Flexible Spending Account (FSA) options

Paid Time Off

Health Wellness and Financial Wellness programs

Job summary

Alliance Bank Central Texas in Waco is looking for a Help Desk Support professional to provide hands-on technology support for staff. This full-time role includes responsibilities like troubleshooting, maintaining workstations, and training users on tools like Microsoft Office. The position offers a competitive salary of $55,000 and a comprehensive benefits package, including medical coverage and 401(k) options.

Ideal candidates will have a working knowledge of Windows 10/11, strong customer service skills, and the ability to document procedures. A+ and Network+ certifications are desirable.

Qualifications

• Ability to follow written procedures precisely and explain technical concepts clearly.
• Basic Active Directory user/security group administration.
• Apple iPhone/iPad basics.

Responsibilities

• Support email, hardware, software, and product-specific incidents.
• Install and maintain workstations and peripherals.
• Document fixes and train users on core tools.

Skills

Working knowledge of Windows 10/11

Microsoft Office and Teams

Strong customer service skills

Documentation skills

Basic familiarity with Microsoft 365/Azure

Education

A+/Network+/MCP certification desired

Tools

Ticketing software

MDM familiarity

Job description

Alliance Bank Central Texas is hiring a Help Desk Support professional to deliver dependable, hands-on technology support for bank staff. You'll restore service quickly, protect security standards, and keep clear records so problems are solved-and prevented efficiently.

Key responsibilities include supporting email, hardware, software, connectivity, and product-specific incidents; using approved diagnostic and ticket-tracking tools; installing and maintaining workstations and peripherals; applying desktop security patches; handling device moves/adds; documenting fixes and building step-by-step scripts for the Operations Center; training users on core tools such as Microsoft Office and Teams; and escalating unresolved items to the appropriate tier while maintaining logs.

As an onsite Help Desk Support team member in Waco, your day moves between focused troubleshooting and walk-up support. You'll start by reviewing the queue, then pivot as new incidents come in balancing urgency with clear communication. Between requests, you'll tighten internal documentation so teammates can self-serve common fixes, and you'll coordinate with other IT tiers when deeper investigation is needed. You'll also spend time preparing new-hire setups so employees can be productive from day one. The schedule is Monday-Friday, with rotating on-call Saturdays, so you'll plan your work carefully and keep notes thorough for smooth handoffs.

This full-time Help Desk Support role offers a competitive salary (listed at $55,000) plus a benefits package designed to support your health and financial goals: Medical, Dental, and Vision coverage; 401(k); Life Insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Paid Time Off; and dedicated Health Wellness and Financial Wellness programs.

Qualifications

• Working knowledge of Windows 10/11, Microsoft Office, and Teams
• Basic Active Directory user/security group administration
• Basic familiarity with Microsoft 365/Azure
• Strong customer service, organization, documentation, and prioritization skills
• Ability to follow written procedures precisely and explain technical concepts clearly
• Apple iPhone/iPad basics; MDM familiarity a plus; ticketing/knowledge base experience a plus; A+/Network+/MCP desired

All applicants must be able to prove work authorization for the United States, be able to pass a pre-employment criminal background check and are subject to periodic drug testing. Alliance Bank Central Texas is an affirmative action and equal opportunity employer; all individuals have an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran class.