Onsite IT Help Desk Technician – Travel Ready

Fennemore; Seattle (WA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Annual merit increases

Bonus program

401k with employer match

Health coverage

Wellness program

Paid time off

Job summary

Fennemore is seeking a Help Desk Support professional to join our growing firm. This full-time, onsite role is based in Seattle, WA or Boise, ID and reports to the Help Desk Manager.

You will assist attorneys, staff, and clients with hardware, software, applications, and remote connectivity. The position requires 3+ years in IT support and customer service, with a Bachelor's/Associate degree or equivalent, and travel to NW offices as needed.

Qualifications

• 3+ years of IT support or similar technical role.
• 3+ years of customer service experience in a computer support environment.
• Bachelor’s or Associate’s degree in Information Systems or related field, or equivalent experience.
• A+ certification strongly preferred.
• Proficiency with Microsoft Windows, Office 365, and Exchange Online.
• Familiarity with LAN/WAN, VPN, and VDI configurations.

Responsibilities

• Provide responsive, professional technical support for firm users covering hardware, systems, software, remote access, and network issues.
• Manage incoming help desk tickets with accurate documentation, timely follow-up, and resolution.
• Support remote staff to ensure efficient operation of computer, telephone, and conferencing systems.
• Assist in creating and maintaining documentation for in-house technologies and procedures.
• Troubleshoot and resolve issues related to Windows, Office 365, remote access, network, and security.
• Collaborate with the IT team to improve systems and user experience.

Skills

Customer service

IT support

Communication

Problem solving

Education

Bachelor’s or Associate’s degree in Information Systems or related field

Tools

Microsoft Windows

Office 365

Exchange Online

VPN

VDI

Job description

Fennemore is seeking a Help Desk Support professional to join our growing firm. This full-time, onsite role is based in Seattle, WA or Boise, ID and reports to the Help Desk Manager.

You will assist attorneys, staff, and clients with hardware, software, applications, and remote connectivity. The position requires 3+ years in IT support and customer service, with a Bachelor's/Associate degree or equivalent, and travel to NW offices as needed.