Onsite IT Help Desk Technician – Kalona

Socket.dev; Kalona (IA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

Paid volunteer time

9 holidays

401(k) with match

Disability insurance

Life insurance

Advancement opportunities

Maternity/Paternity leave

Tuition reimbursement

Flexible Spending Account

Health Reimbursement Account

Free eggs for onsite

Meal events sometimes

Job summary

Pete & Gerry’s Organics in Kalona, IA is seeking an IT Help Desk Technician to support all employees across corporate, processing plants, and distribution centers. You’ll be the first point of contact for incidents, delivering the highest level of customer service and guidance.

Onsite, full-time, hourly, non-exempt role requiring strong communication, teamwork, and the ability to troubleshoot hardware and software. Travel to other Pete & Gerry’s locations may be required.

Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.
• Proven experience as an IT Support Technician or similar role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage.
• Ability to prioritize, manage and meet deadlines.
• Effectively manage time and operate with sense of urgency.
• Adjusts quickly to changing priorities and conditions.
• Cope effectively with complexity and change.
• Must be able to lift up to 50lbs regularly
• Must be comfortable with ladders and man lifts
• Must be comfortable with tight spaces

Responsibilities

• Act as a liaison between support tiers and functional groups
• Train users on technology topics
• Delegate tickets to team members as needed
• Prioritize the ticket queue to fit business expectations
• Report on project status to management and/or escalation teams
• Investigate issues needing further documentation
• Create and maintain knowledge articles for use by team members and users
• Participate in Jira Help Desk implementation and design
• Document, troubleshoot, and track incidents while ensuring timely resolution or proper routing for escalation
• Promptly respond to incidents and service requests
• Various application and domain account Provisioning/De-provisioning
• Troubleshoot computers, phones, office equipment, and applications to identify and correct malfunctions as well as any other operational difficulties
• Run data or other low voltage cabling
• Terminate data runs
• Install end points and other IT equipment
• Use ladders and man lifts to complete projects.

Skills

IT Support Experience

Customer Service

Communication Skills

Troubleshooting

Information Technology Degree

Certifications (A+ etc.)

Time Management

Prioritization

Adaptability

Lift 50lbs

Ladders/Man Lifts

Comfortable in Tight Spaces

Education

Associate or Bachelor’s degree in IT or related field

Job description

Pete & Gerry’s Organics in Kalona, IA is seeking an IT Help Desk Technician to support all employees across corporate, processing plants, and distribution centers. You’ll be the first point of contact for incidents, delivering the highest level of customer service and guidance.

Onsite, full-time, hourly, non-exempt role requiring strong communication, teamwork, and the ability to troubleshoot hardware and software. Travel to other Pete & Gerry’s locations may be required.