Onsite IT Help Desk Technician — Fast-Paced Support & Onboarding

Millennium Space Systems; El Segundo (CA); On-site; USD 62,000 - 91,000; Full time

Job summary

Millennium Space Systems, a Boeing company, is seeking an IT Help Desk Technician to provide on-site technical support to employees and contractors in El Segundo, CA.

The role focuses on resolving hardware and software issues, managing ServiceNow tickets, and ensuring user satisfaction. Qualified candidates have a technical degree or 2+ years in a help desk, Windows 10/11 proficiency, and US citizenship with eligibility for security clearance.

Qualifications

• Technical degree or 2+ years of experience working in a help desk role.
• Proficiency with Dell Computers utilizing Windows 10/11.
• Ability to obtain a US Security Clearance for which the US Government requires US Citizenship. A final U.S. clearance Post Start is required.

Responsibilities

• Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system
• Responds to customer issues via phone, email, and computer chat to provide customer assistance
• Documenting customer interactions
• Run diagnostics to resolve customer reported issues
• Experience supporting new employee (Onboarding)
• Escalate issues as needed to the next Tier of IT support
• Install, make changes, and repair computer hardware and software
• Follow up with customers to ensure issues are resolved
• The ability to lift 25 pounds

Skills

Excellent oral communication skills

Windows 10/11 proficiency

Education

Technical degree

Tools

ServiceNow

Dell Windows

Job description

Millennium Space Systems, a Boeing company, is seeking an IT Help Desk Technician to provide on-site technical support to employees and contractors in El Segundo, CA.

The role focuses on resolving hardware and software issues, managing ServiceNow tickets, and ensuring user satisfaction. Qualified candidates have a technical degree or 2+ years in a help desk, Windows 10/11 proficiency, and US citizenship with eligibility for security clearance.