IT Help Desk Technician - Millennium Space Systems

Millennium Space Systems

El Segundo (CA)

On-site

USD 62,000 - 91,000

Full time

8 days ago

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Job summary

Millennium Space Systems, a Boeing company, is seeking an IT Help Desk Technician to provide on-site technical support to employees and contractors in El Segundo, CA.

The role focuses on resolving hardware and software issues, managing ServiceNow tickets, and ensuring user satisfaction. Qualified candidates have a technical degree or 2+ years in a help desk, Windows 10/11 proficiency, and US citizenship with eligibility for security clearance.

Qualifications

Technical degree or 2+ years of experience working in a help desk role.
Proficiency with Dell Computers utilizing Windows 10/11.
Ability to obtain a US Security Clearance for which the US Government requires US Citizenship. A final U.S. clearance Post Start is required.

Responsibilities

Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system
Responds to customer issues via phone, email, and computer chat to provide customer assistance
Documenting customer interactions
Run diagnostics to resolve customer reported issues
Experience supporting new employee (Onboarding)
Escalate issues as needed to the next Tier of IT support
Install, make changes, and repair computer hardware and software
Follow up with customers to ensure issues are resolved
The ability to lift 25 pounds

Skills

Excellent oral communication skills

Windows 10/11 proficiency

Education

Technical degree

Tools

ServiceNow

Dell Windows

Job description

Excellent oral communication skills

Company

Millennium Space Systems

Millennium Space Systems, a part of Boeing Defense, Space and Security (BDS), is a fast, agile small satellite company focused on national security space. Our missions have direct impact to global security, like missile warning and Earth observation.

Our team is curious, bold and innovative. We take risks, innovate and explore new techniques and technologies. We influence change because we challenge the status quo. And when we watch our satellites launch, we know each one of us made it happen.

Job Summary

The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, whether on the phone or in person. This role’s primary goal is to ensure a client's satisfaction and ability to properly operate any PC or technology they may be having trouble using. This is an onsite role that sits at our office in El Segundo, CA.

This position's internal job code is Technical Support - Help Desk. Our team is currently hiring for level 2.

Position Responsibilities

Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system
Responds to customer issues via phone, email, and computer chat to provide customer assistance
Documenting customer interactions
Run diagnostics to resolve customer reported issues
Experience supporting new employee (Onboarding)
Escalate issues as needed to the next Tier of IT support
Install, make changes, and repair computer hardware and software
Follow up with customers to ensure issues are resolved
The ability to lift 25 pounds

Basic Qualifications (Required Skills/Experience)

Technical degree or 2+ years of experience working in a help desk role
Available to work overtime if needed
Proficiency with Dell Computers utilizing Windows 10/11
Highly organized with strong ability to keep Help Desk tickets in order
This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship. A final U.S. clearance Post Start is required

Preferred Qualifications (Desired Skills/Experience)

Experience with Active Directory, Office 365, IP Phones, Windows 11
Experience supporting new employee Onboarding
Flexibility to work a variety of shifts or sites with minimal notice
Excellent oral communication skills
Detail oriented
Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues
CompTIA A+ certification
CompTIA Security+ certification

Physical Demands of the Work Environment

The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Conflict Of Interest

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace

Millennium Space Systems, a Boeing Company, is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards

At Millennium Space Systems, a Boeing Company, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

Millennium Space Systems also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range

Level 2: $62,050 – $91,250

Millennium is DDTC-registered, ITAR-compliant Company. This position is located at a facility that requires special access. Applicants MUST be U.S. citizens and eligible for a security clearance. Additionally, applicants must be willing to apply for and maintain a security clearance. We encourage all interested candidates to apply for any open position for which they feel they are qualified.

Language Requirements

Not Applicable

Education

Not Applicable

Relocation

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement

This is not an Export Control position.

Safety Sensitive

This is not a Safety Sensitive Position.

Security Clearance

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift

Shift 2 (United States of America)

Right to Work Statement