IT Help Desk

Ensign Services; Salt Lake City (UT); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Company-provided life insurance

401(k) with company match

Sick/vacation plans

Job summary

Ensign Services, Inc. (ESI) based in Midvale, UT, seeks an IT Help Desk professional to handle incoming support calls and emailed tickets, delivering excellent customer service while maintaining key performance standards.

The role focuses on troubleshooting hardware and software issues, supporting users with essential applications such as PointClickCare, Net Health, and Workday, and creating user accounts or resetting passwords as needed. On-site in Midvale.

Qualifications

• 1+ year of experience providing technical support
• Strong troubleshooting skills in Windows environments
• Familiarity with Citrix, Exchange, and AD enterprise tools

Responsibilities

• Troubleshoot remote desktops, laptops, printers, and peripherals.
• Resolve issues related to email, data, and productivity apps within a Citrix environment.
• Assist users with clinical and financial applications, including account creation and password resets.
• Provide additional IT support tasks as needed.

Skills

Technical support

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

Windows 10

Microsoft Office 2013/2016/2019

Citrix

Exchange

Active Directory

Job description

Compensation Range

$20.00 - $22.00 hourly, DOE.

Location

This position is based at our Service Center in Midvale, UT (no remote options).

Schedule

Monday - Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM.

About the Company

Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.

ESI is known as the "Service Center" and provides the facilities and leaders it serves with "back-office" support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.

We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership ("CAPLICO") seriously. We want an individual in this role who will demonstrate these values through actions and words.

About the Opportunity

The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, you are expected to provide a great customer service experience and maintain key performance standards that help drive success.

Job Duties and Responsibilities include, but are not limited to:

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
• Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
• Assist with other IT support responsibilities, as needed.

Preferred Qualifications

• 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.

Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.

Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.

Additional Information

• Pre-employment criminal background screening required.

What We Offer

• Medical/dental/vision coverage
• Company-provided life insurance
• 401(k) with company match
• Sick/vacation plans

We also believe in supporting our employee's professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com.

Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.