Onsite IT Help Desk Technician - Anaheim

B&B Specialties, Inc.; Anaheim (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

The IT Help Desk role at B&B Specialties, Inc. is an onsite position in Anaheim, CA, focused on providing frontline user support for hardware, software, and peripherals.

You will troubleshoot issues, document resolutions, and assist the IT Department in maintaining a reliable technology environment. Applicants should have at least 1 year in a related role, a relevant IT degree, and professional certifications.

Qualifications

• Minimum 1+ year of troubleshooting and help desk support experience.
• Degree in IT, Computer Science or a related field preferred.
• Certification in IT areas is a plus.

Responsibilities

• Serve as first point of contact for customers seeking technical assistance.
• Diagnose and resolve hardware and software issues.
• Research issues using available information sources.
• Escalate urgent issues to ensure timely resolution.
• Inform management of recurring issues and critical problems.
• Maintain a log of help desk interactions and build a knowledge base.
• Advise users on safe use of computers and peripherals.
• Follow up with users to ensure complete resolution.
• Help create and maintain work instructions and training manuals.

Job description

The IT Help Desk role at B&B Specialties, Inc. is an onsite position in Anaheim, CA, focused on providing frontline user support for hardware, software, and peripherals.

You will troubleshoot issues, document resolutions, and assist the IT Department in maintaining a reliable technology environment. Applicants should have at least 1 year in a related role, a relevant IT degree, and professional certifications.