Onsite IT Help Desk Technician

JERSEY MIKES FRANCHISE SYSTEMS LLC; Tinton Falls (NJ); On-site; USD 30,000 - 36,000; Full time

Job summary

Jersey Mike’s Franchise Systems LLC in Tinton Falls, NJ seeks a Help Desk Technician to provide timely support for store computer systems, networks, and software. This full-time onsite role requires four 11-hour shifts per week, with occasional nights and weekends as operations demand.

The ideal candidate has 1–3 years of help desk experience, strong communication skills, and a customer-service mindset to resolve issues efficiently and keep franchise locations running smoothly.

Qualifications

• Proven experience in troubleshooting hardware, software, and network issues, or equivalent training and education.
• 1–3 years of prior experience in a help desk or technical support role preferred.

Responsibilities

• Provide expert-level technical support for incoming queries and issues related to computer systems, software, hardware, and networking.
• Address support requests through phone, email, or remote access tools, ensuring accurate and timely assistance.
• Diagnose and troubleshoot problems by asking relevant questions to understand the nature of the issue.
• Guide customers through troubleshooting processes, resolving issues step-by-step.
• Install, configure, and maintain computer hardware and software as needed.
• Utilize diagnostic tools and programs to efficiently resolve technical problems.

Skills

Communication

Attention to detail

Adaptability

Interpersonal skills

Multitasking

Customer service

Education

Equivalent training or education

Job description

Jersey Mike’s Franchise Systems LLC in Tinton Falls, NJ seeks a Help Desk Technician to provide timely support for store computer systems, networks, and software. This full-time onsite role requires four 11-hour shifts per week, with occasional nights and weekends as operations demand.

The ideal candidate has 1–3 years of help desk experience, strong communication skills, and a customer-service mindset to resolve issues efficiently and keep franchise locations running smoothly.