Onsite IT Help Desk Specialist (Federal Project)

TCG; Washington (District of Columbia); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Health care

401K

Parental leave

Adoption assistance

Training budget

Employee development

Job summary

TCG, a B Corp government contractor, is seeking a Help Desk / IT Support Specialist for a high-profile federal project in Washington, DC. This onsite role provides first-line support for hardware, software, and network issues, delivering timely resolutions and excellent customer service.

US citizenship and the ability to pass a Federal government clearance check are required. The position is onsite in Washington, DC five days a week, with responsibilities including incident documentation, user

Qualifications

• Minimum 2 years of customer service experience in IT or web applications.
• At least 2 years troubleshooting hardware and software on PCs and mobile devices.
• Experience with a ticketing system (Jira Service Management or Remedy).
• Excellent written grammar/spelling and verbal communication.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Serve as first point of contact for end-users via in person, phone, or email.
• Diagnose and resolve hardware, software, network, and printer issues.
• Install, configure, and troubleshoot desktops, laptops, and mobile devices.
• Escalate unresolved issues to appropriate teams or vendors.
• Document incidents and resolutions in the ticketing system.
• Maintain user accounts and access rights following procedures.
• Provide basic IT training and guidance to users.

Skills

Customer service

Clear communication

Fast learner

Explain technical issues clearly

Prioritize and organize

Independent problem-solving

Comfortable with high-profile clients

MS Office basics

Education

Bachelor's degree in Computer Science / IT or related

Tools

Jira Service Management

Remedy

Microsoft Office

HTML

SQL concepts

Job description

TCG, a B Corp government contractor, is seeking a Help Desk / IT Support Specialist for a high-profile federal project in Washington, DC. This onsite role provides first-line support for hardware, software, and network issues, delivering timely resolutions and excellent customer service.

US citizenship and the ability to pass a Federal government clearance check are required. The position is onsite in Washington, DC five days a week, with responsibilities including incident documentation, user