Elite Federal Help Desk Technician: White-Glove IT Support

gdit; Washington (District of Columbia); On-site; USD 4,193,000 - 5,673,000; Full time

Job summary

GDIT is seeking a Help Desk Technician in Washington, DC, to deliver Tier 1 IT support for government clients. You will be the first point of contact, offering white-glove service, professional communication, and efficient issue resolution in a fast-paced environment.

The role requires 2–3 years of tech support experience (or related IT degree paths) and CompTIA Security+ certification upon hire, with Top Secret/SCI eligibility. On-site DC location and 40 weekly hours are expected.

Qualifications

• High School Diploma/GED and 2–3 years of related technical support experience.
• Associate's or Bachelor's degree in an IT-related discipline may be considered with related experience.
• CompTIA Security+ certification required upon hire.

Responsibilities

• Provide routine Tier 1 IT support to onsite and remote users by phone, chat, email, and deskside.
• Maintain a professional, empathetic level of customer service and resolve issues promptly and effectively.
• Document incidents in a ticketing system and ensure timely updates and follow-up until resolution.

Skills

Customer Service

IT Support

Problem Resolution

Education

High School Diploma/GED

Associate's Degree in IT

Bachelor's Degree in IT

Job description

GDIT is seeking a Help Desk Technician in Washington, DC, to deliver Tier 1 IT support for government clients. You will be the first point of contact, offering white-glove service, professional communication, and efficient issue resolution in a fast-paced environment.

The role requires 2–3 years of tech support experience (or related IT degree paths) and CompTIA Security+ certification upon hire, with Top Secret/SCI eligibility. On-site DC location and 40 weekly hours are expected.