Help Desk Analyst – Elevate IT Support & Training

Trilogy Behavioral Healthcare; Chicago (IL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free Virtual Primary Care

Paid parental leave

Medical Insurance (BCBS of IL)

Vision Insurance

Life Insurance

Disability Insurance

Pet Insurance

FSA

EAP

401(k) Retirement Plan with Employer-M

Job summary

Trilogy, Inc. is seeking a Help Desk Analyst to provide first-level IT support for employees across locations in Chicago. You will diagnose and resolve issues with hardware, software, VPN connectivity, and Microsoft tools, while mentoring users and escalating complex cases as needed.

The role offers opportunities to develop skills in systems administration with Microsoft platforms and the Carelogic EHR, in a fast-paced environment that may require after-hours coverage.

Qualifications

• 2+ years IT troubleshooting/Help Desk experience preferred.
• Strong communication and customer service focus.
• Solid understanding of IT equipment: laptops, printers, networking, servers, and phone systems.
• Experience with Azure/Office 365, Intune, MS Teams phone systems, Carelogic is a plus.

Responsibilities

• Interpret and diagnose first/second level issues for hardware, software, and networks.
• Provide local and remote support via phone/email; document resolutions.
• Troubleshoot desktop apps and configurations (Windows, VPN, Office).
• Escalate complex issues to appropriate teams and monitor progress.
• Collaborate with IT for server, network management and deployments.
• Produce end-user documentation and training materials.

Skills

Azure/Office 365

Intune

MS Teams

VPN

Customer service

Tools

Qualifacts Carelogic

VPN client

Job description

Trilogy, Inc. is seeking a Help Desk Analyst to provide first-level IT support for employees across locations in Chicago. You will diagnose and resolve issues with hardware, software, VPN connectivity, and Microsoft tools, while mentoring users and escalating complex cases as needed.

The role offers opportunities to develop skills in systems administration with Microsoft platforms and the Carelogic EHR, in a fast-paced environment that may require after-hours coverage.