Onsite IT Field Support Technician (Travel‑Ready)

Aqueity; Downers Grove, Northern (IL, KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Performance-based bonuses

Professional growth and advancement

On-the-job training and mentorship

Job summary

Aqueity is seeking a Field Support Technician to serve as the critical link between Managed Services clients and our internal technical team. You will deliver onsite technical support, troubleshoot end-user and infrastructure issues, and maintain clear communication throughout the support lifecycle.

Travel to client sites is required; when not deployed onsite, you will support the internal service desk remotely, manage tickets, and assist with operational tasks across our client base.

Qualifications

• Minimum of high school diploma required.
• 2+ years of experience in an end-user technical support role or equivalent.
• Proficiency with Windows operating systems, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP, common business applications, printers, VoIP systems, and wireless networks.
• Basic understanding of cybersecurity best practices and awareness of common threats.
• Strong organizational and time management skills with the ability to handle multiple priorities.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Ability to occasionally lift and transport IT equipment up to 50 lbs.
• Valid driver's license and reliable personal vehicle required.

Responsibilities

• Provide hands-on technical support at client sites across hardware, software, and network environments.
• Provide initial communication and triage for complex issues, escalating to senior engineering teams in a timely manner.
• Manage multiple active client issues simultaneously, prioritizing effectively to meet client response and resolution targets.
• Identify and communicate recurring issues or site conditions to internal teams.
• When not deployed to client sites, provide remote technical support including handling tickets, responding to service requests, and assisting with equipment staging and preparation.
• Represent Aqueity professionally in every client interaction; conduct, communication, and responsiveness directly reflect on the company.
• Accurately document troubleshooting steps, resolutions, and time entries within the ticketing system.
• Keep clients informed on issue status, timelines, and next steps in clear, non-technical language.

Skills

Customer-focused

Verbal and written communication

Time management

Organizational skills

Education

High school diploma

Tools

Windows OS

Microsoft 365

Active Directory

DNS/DHCP

VoIP

Printers

Wireless networks

Job description

Aqueity is seeking a Field Support Technician to serve as the critical link between Managed Services clients and our internal technical team. You will deliver onsite technical support, troubleshoot end-user and infrastructure issues, and maintain clear communication throughout the support lifecycle.

Travel to client sites is required; when not deployed onsite, you will support the internal service desk remotely, manage tickets, and assist with operational tasks across our client base.