Onsite IT Field Support Technician

Wurth USA; Watertown (SD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

On-site role in Watertown

Job summary

Würth Elektronik in Watertown, SD seeks an IT Field Service Support to be the first point of contact for end users needing hardware and software assistance. You will troubleshoot desktops, printers, and network gear, provide on-site and remote support, and manage tickets with adherence to SLAs.

You will configure and maintain systems, assist with onboarding, security practices, and collaboration tools. Occasional travel and after-hours on-call may be required.

Qualifications

• Associate’s degree in computer science, information systems or related field; Bachelor’s preferred.
• 2+ years of hardware troubleshooting and help desk support experience.
• Understanding of LAN/WAN/Wireless, firewalls, routers, switches.
• A+ Certification and ITIL Foundation certification preferred.
• Excellent communication skills and customer service.

Responsibilities

• Serve as first point of contact for end users seeking IT support.
• Provide on-site and remote support, phone, and ticketing system assistance.
• Configure, deploy, and troubleshoot IT hardware and software.
• Support AD, M365, VOIP, VPN, CRM, Citrix, printers.
• On-call rotations and occasional travel to company locations.

Skills

First point of contact

On-site support

Remote support

Strong communication

Troubleshooting

On-call readiness

Travel readiness

AI tooling familiarity

Education

Associate’s degree in CS/IS/related field

Preferred Bachelor’s degree in CS/IS/related field

Tools

Ticketing system

Active Directory

Microsoft 365

VOIP systems

VPN

Citrix

Printer maintenance

MDM software (Intune, XenMobile, ManageEngine)

Job description

Würth Elektronik in Watertown, SD seeks an IT Field Service Support to be the first point of contact for end users needing hardware and software assistance. You will troubleshoot desktops, printers, and network gear, provide on-site and remote support, and manage tickets with adherence to SLAs.

You will configure and maintain systems, assist with onboarding, security practices, and collaboration tools. Occasional travel and after-hours on-call may be required.