Onsite IT Field Support Technician (CIS)

Cognizant Technology Solutions Corporation; Tampa (FL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays & PTO

Disability insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

The Field Services Support role at Cognizant Technology Solutions Corporation is an onsite, full‑time position based in Des Moines, IA, with travel between client sites as required. The role manages IMAC requests, end‑user support, and contributes to SLA attainment and customer satisfaction.

You will own hardware and software provisioning, log incidents, coordinate with Service Desk and vendor teams, and ensure asset lifecycle accuracy.

Qualifications

• 0–2 years IT end‑user/field services experience.

Responsibilities

• Manage day‑to‑day onsite end‑user support across client locations.

Skills

IT end-user / field services

ITIL incident, request, change, risk

Windows and MacOS endpoints, M365, AD/

Endpoint management tools (SCCM/MECM,

Ability to manage priorities & SLAs

Communication & stakeholder management

Travel and lifting up to 50 lbs

Education

High School diploma or equivalent, Associate or Bachelor’s in CS/IT/Engineering

ITIL v4 Foundation Certification

CompTIA A+ or Network+

Microsoft MD-102 or ServiceNow certifications

Tools

ManageEngine ServiceDesk Plus

ServiceNow

BMC Remedy/Helix

Job description

The Field Services Support role at Cognizant Technology Solutions Corporation is an onsite, full‑time position based in Des Moines, IA, with travel between client sites as required. The role manages IMAC requests, end‑user support, and contributes to SLA attainment and customer satisfaction.

You will own hardware and software provisioning, log incidents, coordinate with Service Desk and vendor teams, and ensure asset lifecycle accuracy.