Onsite IT Field Services Technician

Novant Health; Mint Hill (NC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Retirement fund with matching

Tuition assistance for qualifying team

Employee assistance programs and perks

Job summary

Novant Health is seeking a Field Services Analyst to join our IT support team, providing technical expertise for end-user devices and peripherals on-site in North Carolina. The role emphasizes strong troubleshooting, customer service, and security awareness in both clinical and corporate environments.

You will install, configure, and support devices, participate in hardware refresh projects, and collaborate with Analysts and Supervisors on escalations.

Qualifications

• High School Diploma or GED required
• Reliable transportation
• Strong organization skills
• Ability to work under general supervision
• Ability to work accurately in high-pressure situations
• Ability to communicate verbally and in writing with users
• Must stay current with advances in computing technology
• Manual dexterity to use computer keyboards
• Ability to travel between campus buildings and to remote facilities
• On-call responsibilities as directed
• Affinity for providing exceptional customer service and continuous improvement
• Works with Clinical Informatics to support end-user technologies in patient care areas

Responsibilities

• Respond to and resolve service requests and incidents
• Install, configure, and support end-user devices, peripherals, and software
• Support hardware refresh and facility technology deployment projects
• Perform root cause analysis and document findings
• Collaborate with Analyst II and Supervisor for escalations
• Provide basic technical training to end users and maintain asset tracking
• Participate in proactive support activities in clinical and business spaces
• Assist with hardware acquisition planning and quotes
• Assist with planning and acquisition of devices, monitors, printers and peripherals
• Maintain knowledge of hardware, software, and network technology
• Maintain production levels and comply with policies
• Assist in process improvement and procedures
• All other duties as assigned

Skills

Communication skills

Customer service

Organization skills

Technical troubleshooting

On-site travel

Adaptability

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

CompTIA A+

CompTIA Network+

Microsoft Certifications

Job description

Novant Health is seeking a Field Services Analyst to join our IT support team, providing technical expertise for end-user devices and peripherals on-site in North Carolina. The role emphasizes strong troubleshooting, customer service, and security awareness in both clinical and corporate environments.

You will install, configure, and support devices, participate in hardware refresh projects, and collaborate with Analysts and Supervisors on escalations.