Field Services Analyst

Novant Health; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Tuition assistance

Employee assistance programs

Job summary

Novant Health seeks a Field Services Analyst to join our IT support team in Charlotte, NC. You will provide technical expertise and top-tier support for end-user devices and peripherals across clinical and corporate environments.

Strong troubleshooting, communication skills, and knowledge of information security are essential as you assist users and participate in incident response. Schedule: Monday–Friday, 8:00am–5:00pm with holiday work and on-call support as needed.

Qualifications

• High School Diploma or GED required.
• Must be able to travel between campus buildings and remote facilities as needed.
• Strong communication and customer service skills are essential.
• Familiarity with information security principles and incident response is preferred.

Skills

Strong troubleshooting skills

Excellent communication

Information security principles

Incident response

Customer service

Ability to travel between campus and/3

On-call availability

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

CompTIA A+

CompTIA Network+

Microsoft Certifications

Job description

Why This Role Matters The Field Services Analyst is part of Novant’s IT support team providing technical expertise and top-tier support for end-user devices and peripherals. We are looking for a skilled technician with strong technical troubleshooting skills across a range of devices and platforms, excellent communication and customer service abilities, familiarity with information security principles and incident response. An IT professional who thrives in both clinical and corporate environments, to support Novant Health’s commitment to deliver the most remarkable patient experience, in every dimension, every time.

What We Offer THIS IS NOT A REMOTE POSITION Why This Role Matters The Field Services Analyst is part of Novant’s IT support team providing technical expertise and top-tier support for end-user devices and peripherals. We are looking for a skilled technician with strong technical troubleshooting skills across a range of devices and platforms, excellent communication and customer service abilities, familiarity with information security principles and incident response. An IT professional who thrives in both clinical and corporate environments, to support Novant Health’s commitment to deliver the most remarkable patient experience, in every dimension, every time. Schedule: Monday - Friday, 8:00am - 5:00pm (holiday work and on call support are required as needed) Location: Onsite - Charlotte, NC

Required

What You Will Need

• High School Diploma or GED.
• Must have reliable transportation
• Strong organization skills.
• Ability to work under general supervision.
• Ability to work accurately in high-pressure situations.
• Ability to communicate both verbally and in writing with users of varying levels of education and experience.
• Must stay current with advances in computing technology.
• Manual dexterity to use computer keyboards.
• Ability to travel between campus buildings and to remote facilities as needed
• Ability to handle on-call responsibilities as directed
• An affinity for providing exceptional customer service and continuous improvement.
• Works in partnership with Clinical Informatics and clinical users to ensure end-user support activities enhance the usability and performance of technologies in patient care areas.

Preferred

• CompTIA A+, preferred
• CompTIA Network+, Microsoft Certifications, preferred
• 4 Year/bachelor’s degree, preferred.
• Technical experience; or, an equivalent combination of education and experience, preferred.
• Mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Stamina to maintain attention to detail despite interruptions.
• Strength to lift and carry objects weighing up to 40 pounds.

What’s In It For You

• Comprehensive benefits include medical, dental, vision, and life insurance.
• Retirement fund with matching contributions.
• Tuition assistance for qualifying team members.
• Employee assistance programs and discounts.

People First Always. Best physicians. Amazing nurses. Remarkable care.

What We're Looking For

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 181189