Onsite IT Field Engineer – Networking & Infra

Teceze; San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Teceze is seeking an experienced L2 Field Engineer to join the on-site technical support team in San Jose. You will resolve escalated hardware and software issues, configure network devices, and ensure minimal downtime across critical IT infrastructure.

You will maintain documentation, participate in cross-functional collaboration with L3 engineers and vendors, and support client relations with clear technical explanations at the site.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent hands-on experience.
• 3–5 years of IT technical support experience, with at least 2 years in a field-facing or L2 role.
• Certifications such as CompTIA Network+/Security+, Cisco CCNA, Microsoft Certified Associate, or VMware Certified Technical Associate (VCTA) are preferred.

Responsibilities

• Provide on-site technical support and troubleshooting for desktops, laptops, servers, printers, and network devices (L2).
• Diagnose and repair hardware, OS, and software issues; deploy and configure network equipment; set up servers, storage, and backups.
• Document procedures, network diagrams, and site inventories; guide clients and collaborate with L3 engineers and vendors.

Skills

Problem-Solving

Communication

Mobility

Physical Stamina

Customer Service

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Jira

Remedy

VMware ESXi

Job description

Teceze is seeking an experienced L2 Field Engineer to join the on-site technical support team in San Jose. You will resolve escalated hardware and software issues, configure network devices, and ensure minimal downtime across critical IT infrastructure.

You will maintain documentation, participate in cross-functional collaboration with L3 engineers and vendors, and support client relations with clear technical explanations at the site.