Onsite IT Field Engineer for Manufacturing & Office

Hyve Solutions; Las Vegas (NV); On-site; USD 55,000 - 85,000; Full time

Job summary

HYVE Solutions is expanding its Las Vegas manufacturing operations and seeks a Field Service Engineer to provide onsite IT support for both office and production areas. The role covers user account management, basic server tasks, and hands-on support for local infrastructure, printers, and badge systems.

The candidate will enjoy a fast-paced environment with opportunities to collaborate with corporate IT on security and system configurations.

Qualifications

• 2-4 years of experience in IT support, field service, or a similar technical role.
• Experience supporting users in a manufacturing or mixed office/production environment preferred.
• Working knowledge of Windows OS, Active Directory, permissions management, and basic server administration.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Strong troubleshooting skills and ability to resolve issues independently.
• Excellent communication and customer-service skills.
• Ability to lift equipment (up to ~40 lbs), stand/walk on the production floor, and support a dynamic environment.
• Detail-oriented with strong documentation and organizational habits.
• Ability to work onsite full-time and support occasional after-hours needs as business requires.

Responsibilities

• Provide onsite user support for hardware, software, network access, and general IT issues across office and manufacturing areas.
• Manage and maintain user accounts, permissions, and access controls across Hyve systems and applications.
• Perform minor server support, including basic troubleshooting, monitoring, patch coordination, and escalation to corporate IT when needed.
• Support local infrastructure such as workstations, printers, scanners, badge systems, and production-floor terminals.
• Document issues, resolutions, and system changes to maintain accurate records and support continuous improvement.
• Coordinate with corporate IT teams to ensure alignment with security standards, policies, and system configurations.
• Assist with onboarding and offboarding tasks, including equipment setup, account provisioning, and access removal.
• Monitor system performance and proactively identify issues impacting users or production operations.
• Support network connectivity troubleshooting and elevate complex issues appropriately.
• Maintain a strong customer-service mindset and ensure timely resolution of support requests.
• Perform other duties as assigned to support the facility’s operational and technical needs.

Skills

IT support

Field service

Customer service

Troubleshooting

Communication

Documentation

Tools

Windows OS

Active Directory

DNS

DHCP

VLANs

Job description

HYVE Solutions is expanding its Las Vegas manufacturing operations and seeks a Field Service Engineer to provide onsite IT support for both office and production areas. The role covers user account management, basic server tasks, and hands-on support for local infrastructure, printers, and badge systems.

The candidate will enjoy a fast-paced environment with opportunities to collaborate with corporate IT on security and system configurations.