Field Service Engineer

SYNNEX Corporation; North Las Vegas (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

HYVE Solutions in Las Vegas seeks a Field Service Engineer to provide onsite IT support for office and manufacturing users, manage permissions, and perform basic server tasks. You will troubleshoot hardware, software, network issues, and coordinate with corporate IT.

The role requires 2–4 years in IT support, experience in a mixed environment, familiarity with Windows OS, Active Directory, DNS/DHCP, and a strong customer-service mindset.

Qualifications

• 2–4 years of IT support or field service experience.
• Experience in a manufacturing or mixed office/production environment preferred.
• Working knowledge of Windows OS, Active Directory, permissions management, and basic server administration.
• Familiarity with TCP/IP, DNS, DHCP, VLANs and network fundamentals.

Responsibilities

• Provide onsite user support for hardware, software, network access, and general IT issues across office and manufacturing areas.
• Manage and maintain user accounts, permissions, and access controls across Hyve systems and applications.
• Perform minor server support, including basic troubleshooting, monitoring, patch coordination, and escalation to corporate IT when needed.
• Support local infrastructure such as workstations, printers, scanners, badge systems, and production-floor terminals.
• Document issues, resolutions, and system changes to maintain accurate records and support continuous improvement.

Skills

IT support

Field service

Windows OS

Active Directory

Networking basics

Customer service

Job description

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions. Hyve Solutions, a leader in designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions for the worlds largest Cloud, Social Media, and Enterprise companies, is expanding our Las Vegas manufacturing operations. We are seeking a Field Service Engineer to support onsite users, manage system permissions, and provide hands-on support for local server and infrastructure needs. This role is ideal for a technical professional who thrives in a fast-paced, high-growth environment and enjoys supporting both office and manufacturing users.

Responsibilities

• Provide onsite user support for hardware, software, network access, and general IT issues across office and manufacturing areas.
• Manage and maintain user accounts, permissions, and access controls across Hyve systems and applications.
• Perform minor server support, including basic troubleshooting, monitoring, patch coordination, and escalation to corporate IT when needed.
• Support local infrastructure such as workstations, printers, scanners, badge systems, and production-floor terminals.
• Document issues, resolutions, and system changes to maintain accurate records and support continuous improvement.
• Coordinate with corporate IT teams to ensure alignment with security standards, policies, and system configurations.
• Assist with onboarding and offboarding tasks, including equipment setup, account provisioning, and access removal.
• Monitor system performance and proactively identify issues impacting users or production operations.
• Support network connectivity troubleshooting and escalate complex issues appropriately.
• Maintain a strong customer-service mindset and ensure timely resolution of support requests.
• Perform other duties as assigned to support the facility’s operational and technical needs.

Qualifications

• 2-4 years of experience in IT support, field service, or a similar technical role.
• Experience supporting users in a manufacturing or mixed office/production environment preferred.
• Working knowledge of Windows OS, Active Directory, permissions management, and basic server administration.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Strong troubleshooting skills and ability to resolve issues independently.
• Excellent communication and customer-service skills.
• Ability to lift equipment (up to ~40 lbs), stand/walk on the production floor, and support a dynamic environment.
• Detail-oriented with strong documentation and organizational habits.
• Ability to work onsite full-time and support occasional after-hours needs as business requires.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

About HYVE SOLUTION

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through deep technical partnerships and co-innovation, and supply chain clarity. Hyve's integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure. Hyve Solutions is a wholly owned subsidiary of TD SYNNEX Corporation (NYSE: SNX). For more information, visit hyvesolutions.com, email [e-mail], or call [phone].

About TD SYNNEX CORPORATION

TD SYNNEX (NYSE: SNX) is a leading global distributor and solutions aggregator for the IT ecosystem. We are an innovative partner helping more than 150,000 customers in 100+ countries to maximize the value of technology investments, demonstrate business outcomes and unlock growth opportunities. Headquartered in Clearwater, Florida, and Fremont, California, TD SYNNEX 23,000 co-workers are dedicated to uniting compelling IT products, services and solutions from 1,500+ best-in-class technology vendors. Our edge-to-cloud portfolio is anchored in some of the highest-growth technology segments including cloud, cybersecurity, big data/analytics, IoT, mobility and everything as a service. TD SYNNEX is committed to serving customers and communities, and we believe we can have a positive impact on our people and our planet, intentionally acting as a respected corporate citizen. We aspire to be a diverse and inclusive employer of choice for talent across the IT ecosystem.