Onsite IT Concierge Engineer: Premium Employee Tech Support

Westbourne IT Global Services; Alameda (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Westbourne IT Global Services in Alameda, CA is seeking an on-site IT Concierge Engineer to provide hands-on desktop support for employees, troubleshooting hardware and software, and resolving incidents to ensure minimal downtime.

The role focuses on delivering a personalized, high‑quality IT experience, including walk‑up and desk‑side assistance, user account management, and collaboration with the IT Greeter and senior engineers to uphold service levels and security policies.

Qualifications

• 3-5+ years in Desktop Support or similar role.
• Hands-on L1/L2 support in a corporate environment.
• Strong experience with Windows 10/11, M365, Outlook, Teams, OneDrive, SharePoint.
• Experience with AD/Entra ID, user accounts, access management.
• Knowledge of VPN, Wi-Fi, printers, and endpoint devices.

Responsibilities

• Provide onsite L1/L2 support for hardware, software, and connectivity.
• Troubleshoot Windows/macOS in enterprise environments.
• Resolve VPN and network-related issues and device peripherals.
• Manage user accounts, password resets, and access requests.
• Escalate complex tickets to senior engineers as needed.
• Support meeting rooms and collaboration tools.

Skills

Desktop Support

L1/L2 support

Windows 10/11

Microsoft 365

Active Directory

Entra ID

VPN

Wi-Fi

ITSM tools

Tools

Microsoft Intune

SCCM/MECM

ServiceNow

Jira Service Management

Job description

Westbourne IT Global Services in Alameda, CA is seeking an on-site IT Concierge Engineer to provide hands-on desktop support for employees, troubleshooting hardware and software, and resolving incidents to ensure minimal downtime.

The role focuses on delivering a personalized, high‑quality IT experience, including walk‑up and desk‑side assistance, user account management, and collaboration with the IT Greeter and senior engineers to uphold service levels and security policies.