Onsite IT Concierge Engineer - Executive Support

Westbourne; Alameda (CA); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Westbourne in Alameda, California seeks an on-site IT Concierge Engineer to provide hands-on end-user support and proactive technology care.

You will diagnose hardware/software issues, manage user accounts, support Microsoft 365 apps, and collaborate with IT teams to keep employees productive with minimal downtime. The role demands customer service excellence and clear technical communication.

Qualifikationen

• 3–5+ years in Desktop Support or similar role.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with VPN, Wi-Fi, peripherals, and endpoint management.
• Familiarity with ITSM tools and enterprise collaboration apps.

Aufgaben

• Provide hands-on L1/L2 onsite IT support for hardware, software, and connectivity.
• Troubleshoot MS 365 apps, Windows/macOS, VPN, printers, and peripherals.
• Assist with device provisioning, imaging, and asset management.
• Manage tickets via ITSM platforms and escalate when needed.
• Support meeting rooms and collaboration tech, including AV systems.

Kenntnisse

Windows 10/11

Microsoft 365

Outlook

Teams

OneDrive

SharePoint

Active Directory

Entra ID

VPN

Wi-Fi

Intune

SCCM/MECM

ServiceNow

Jira Service Management

IT asset management

Face-to-face support

Tools

Intune

SCCM/MECM

ServiceNow

Jira Service Management

Jobbeschreibung

Westbourne in Alameda, California seeks an on-site IT Concierge Engineer to provide hands-on end-user support and proactive technology care.

You will diagnose hardware/software issues, manage user accounts, support Microsoft 365 apps, and collaborate with IT teams to keep employees productive with minimal downtime. The role demands customer service excellence and clear technical communication.