Onsite IT Concierge & Triage Specialist

Westbourne IT Global Services; Alameda (CA); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

Westbourne IT Global Services in Alameda, CA, seeks an IT Greeter/Technical Triage Specialist to be the first point of contact for onsite IT support. The role focuses on accurate triage, routing to L1-L3 engineers, and delivering a seamless employee IT support experience.

The ideal candidate has 2–4 years in IT service desks, working knowledge of Windows, Microsoft 365, VPN, and ITSM tools, plus strong customer service skills for a fast-paced corporate environment.

Qualifikationen

• 2–4 years of experience in IT Service Desk or similar role.
• Strong understanding of IT troubleshooting principles and incident triage.
• Working knowledge of Windows OS, Microsoft 365, Outlook, Teams, and enterprise apps.
• Familiarity with laptops, desktops, mobile devices, printers, and peripherals.

Aufgaben

• Act as the first point of contact for employees visiting the onsite IT support desk.
• Welcome and assist employees with IT-related inquiries, incidents, and service requests.
• Perform initial technical assessments to understand the nature, urgency, and impact of reported issues.
• Troubleshoot and resolve basic technical issues where possible.
• Accurately categorise, prioritise, and assign tickets to appropriate engineers.

Kenntnisse

IT Support

Customer Service

Troubleshooting

Ticketing Systems

Windows & Office 365

Communication

Tools

ServiceNow

Jira Service Management

ITSM systems

Remote support tools

Jobbeschreibung

Westbourne IT Global Services in Alameda, CA, seeks an IT Greeter/Technical Triage Specialist to be the first point of contact for onsite IT support. The role focuses on accurate triage, routing to L1-L3 engineers, and delivering a seamless employee IT support experience.

The ideal candidate has 2–4 years in IT service desks, working knowledge of Windows, Microsoft 365, VPN, and ITSM tools, plus strong customer service skills for a fast-paced corporate environment.