Onsite IT Associate: Windows & Network Support - Growth

Alicat-Scientific; Tucson (AZ); On-site; USD 33,000 - 37,000; Full time

Job summary

Alicat Scientific, Inc. is seeking an IT Associate to provide reliable onsite IT support and contribute to the stability, security, and continuous improvement of Alicat’s IT infrastructure. The role supports end users, servers, and network systems in a manufacturing environment and requires limited supervision.

The position is full-time, onsite in Marana, AZ, offering growth opportunities and engagement across IT initiatives with after-hours rotations as needed.

Qualifications

• Associate degree in Information Technology or 3–5 years of progressive IT support experience.
• Strong working knowledge of Windows 10/11 and Microsoft 365 administration and support.
• Hands-on experience with Windows Server environments and Active Directory.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Ability to independently troubleshoot and resolve technical issues.
• Experience using ticketing systems and maintaining technical documentation.

Responsibilities

• Serve as a primary onsite IT support resource for Windows desktops, laptops, and Microsoft 365 services.
• Diagnose, troubleshoot, and resolve hardware, OS, application, server, and network issues.
• Administer Windows Server infrastructure including Active Directory, DNS, and DHCP.
• Support networking, VPN connectivity, and remote access solutions.
• Deploy systems and devices, image, patch, and lifecycle management.
• Document support activities accurately in the ticketing system.
• Collaborate with IT team and vendors; communicate with non-technical users.
• Support production-floor and engineering systems as needed; participate in after-hours maintenance.

Skills

Onsite IT support

Customer service

Communication

Problem solving

Ticketing/documentation

Education

Associate degree in Information Technology

Tools

Windows 10/11

Microsoft 365

Windows Server

Active Directory

DNS/DHCP

VPN

Job description

Alicat Scientific, Inc. is seeking an IT Associate to provide reliable onsite IT support and contribute to the stability, security, and continuous improvement of Alicat’s IT infrastructure. The role supports end users, servers, and network systems in a manufacturing environment and requires limited supervision.

The position is full-time, onsite in Marana, AZ, offering growth opportunities and engagement across IT initiatives with after-hours rotations as needed.