Onsite IT Asset Technician I

Milestone Technologies, Inc.; San Francisco (CA); On-site; USD 34,000 - 43,000; Full time

Job summary

Milestone Technologies, Inc. in San Francisco, CA is seeking an Onsite Inventory Technician to join our team. This role supports the Asset lifecycle, collaborates with Service Desk and cross-functional teams, and ensures accurate equipment stock and timely fulfillment.

Shift is Monday–Friday, 9am–5pm, onsite. Local applicants are preferred. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work in a deadline-driven environment while coordinating with

Qualifications

• Minimum 2 years of experience in IT Support, supply chain, operations, logistics or inventory management.
• Ability to work in a deadline-driven work environment; ability to re-prioritize on a regular basis in order to remain current with business needs
• Self-motivated; ability to handle multiple responsibilities under limited supervision

Responsibilities

• Physically set up Desk set ups/Hotel Desks, War Rooms/Events and monitors
• Internal replenishment to departments
• Use of inventory management systems to accurately stow/move equipment to its location in the warehouse/stockroom
• Fulfilling requests for equipment and providing support to adjoining teams
• Collaborate with forecasting on shipments received, including parts and quantities
• Receiving and processing equipment from suppliers and various sites
• Receive into Asset Management systems
• Labeling and staging of equipment
• Terms collection, suspend phone lines
• Clean computers and assign to location
• Hold for Data Wiping
• Check asset into legal hold section, confirm weekly in asset management system that legal hold is still noted; Remove hard drive
• Applicable asset retention
• Images, and encrypts laptop computers (PC & Mac) for; numbers (FTE, Intern, & CW), upgrade laptop for FTE/Intern, replacement laptop for CWs, Break/Fix Laptops, Service Desk loaner and Event loaners, etc.
• Configures and provides computers for remote locations within regional orgs (i.e. EMEA, LATAM, USC, APAC)
• Updates Internal Asset Management system of record (ITAM) reflecting deployed assets
• Handles issues during the laptop provisioning process including but not limited to; submits and follows up on tasks for missing AD accounts for numbers and Failures of Imaging Server and/or bugs with laptop images themselves
• Configures laptops, desktops, and tablets with the specified OS, software, and hardware, appropriate for the various departments
• Provisions and configures mobile devices for; numbers (FTE, Intern, & CW), upgrades for FTE/Intern, replacement phones for CWs, Break/fix phones, Help Desk loaners and Event loaners, etc.
• Assign, suspend, and activate mobile lines as necessary
• Test equipment to ensure device is non-defective prior to deploying
• Mobile Carrier Support
• Add and remove tethering and international data features
• Reset voicemails
• Troubleshoot connectivity issues
• Respond to mobile alerts due to usage
• Corporate enrollments and line releases
• Lost/Stolen Device Management: Assign and remove devices from users, get information out of ticket system, wipe devices from previous users, and send phones to repair vendors
• Task Management
• Ensure proper movements and updates in Inventory Management System
• Manage individual task backlog
• Manage team task backlog and escalations, when applicable
• Review and report out 30% statistical random sample size of close tasks weekly for quality and timeliness of deliveries
• Monitor and drive task handling quality process across team
• Manage task queue to meet or exceed targets, ensure quick time to fulfillment, and maintain high quality
• Report out trending issues

Skills

IT Support

Supply chain

Operations

Inventory management

Job description

Milestone Technologies, Inc. in San Francisco, CA is seeking an Onsite Inventory Technician to join our team. This role supports the Asset lifecycle, collaborates with Service Desk and cross-functional teams, and ensures accurate equipment stock and timely fulfillment.

Shift is Monday–Friday, 9am–5pm, onsite. Local applicants are preferred. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work in a deadline-driven environment while coordinating with